Operations Manager

Awesome CX by Transcom; Davao del Sur; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading CX operations company in Davao del Sur is seeking an Operations Manager who will oversee client relationships and manage team performance. The ideal candidate should have strong leadership experience in BPO settings and possess excellent communication and analytical skills. Responsibilities include expanding business operations and ensuring client satisfaction through strategic initiatives. This role offers an opportunity to drive performance and growth in a dynamic environment.

Qualifications

• Proven leadership experience as Senior Operations Manager in BPO or customer experience operations.
• Strong analytical, strategic planning, and team management skills.
• Excellent communication and decision-making abilities.

Responsibilities

• Attend internal meetings with other staff of the contact center.
• Directly responsible for all communication with and support of Team Leaders.
• Plan and implement expansions to current business.
• Grow revenue from existing clients and facilitate internal & client business reviews.

Skills

People Management

Operations Management

Analytical Skills

Written and Verbal Communication Skills

Leadership Development

Job description

Overview

Awesome CX by Transcom is looking for talented individuals to join our team. This role focuses on the profit and growth of the business area through employee performance management, service delivery and client interaction.

Operations Manager for Awesome CX by Transcom - Davao

Responsibilities

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leaders
• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends
• Proven leadership experience as Senior Operations Manager in BPO or customer experience operations
• Strong analytical, strategic planning, and team management skills
• Excellent communication and decision-making abilities
• Experience in managing vendor partnerships and client relationships to ensure service delivery excellence

Qualifications

• People Management
• Operations Management
• Strategic Partnerships
• Analytical Skills
• Written and Verbal Communication Skills
• Employee Relations
• Leadership Development
• Problem Solving Skills
• Strong Work Ethic
• Competitive Analysis

Working Location

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