Senior Operations Director - Government Services (Manila)

International SOS; Manila; Vor Ort; PHP 4.500.000 - 6.500.000; Vollzeit

Zusammenfassung

International SOS in Manila seeks an Operations Director to lead our Government Services operations. This senior role oversees multiple programs serving high-profile government clients and ensures delivery excellence, governance, and growth of the Manila delivery hub.

The position focuses on strategic site leadership, workforce engagement, compliance, and continuous improvement within highly regulated environments.

Qualifikationen

• Significant experience in senior operations leadership and site management.
• Proven success managing large, multi-functional teams in KPI-driven environments.
• Experience with global organizations and matrix structures.
• Exposure to government/military/healthcare or heavily regulated environments.

Aufgaben

• Provide leadership for Government Services teams in Manila.
• Establish governance practices, operating rhythms, and accountability frameworks.
• Align site objectives with regional and global strategies.
• Lead initiatives that enhance operational effectiveness, employee engagement, and performance culture.
• Ensure delivery of contract KPIs, SLAs, and business objectives across multiple programs.
• Oversee workforce planning, staffing strategies, scheduling, and capacity management.
• Support program leaders in resolving operational challenges and escalations.
• Drive consistency and standardization across service delivery operations.

Kenntnisse

Strategic leadership

Stakeholder engagement

Accountability

Quality management

Analytical skills

English proficiency

Leadership presence

Ausbildung

Bachelor's degree

Advanced degree or certifications advantageous

Jobbeschreibung

International SOS in Manila seeks an Operations Director to lead our Government Services operations. This senior role oversees multiple programs serving high-profile government clients and ensures delivery excellence, governance, and growth of the Manila delivery hub.

The position focuses on strategic site leadership, workforce engagement, compliance, and continuous improvement within highly regulated environments.