Bank Operations Associate

BPI DIRECT BANKO,INC. A SAVINGS BANK; San Juan; On-site; PHP 335,000 - 670,000; Full time

Job summary

BPI DIRECT BANKO,INC. A SAVINGS BANK is seeking a detail-oriented Operations Associate to support daily operational processes, fraud prevention initiatives, and customer complaint resolution in Metro Manila.

The role requires careful investigation of suspicious transactions and ensuring adherence to bank policies. You will perform account reviews, prepare official correspondence including garnishment notices, and collaborate with internal teams to manage risks and regulatory requirements while

Qualifications

• Bachelor's degree in any relevant field.
• Strong analytical, investigation, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience in operations, fraud detection, risk management, compliance, or related fields is an advantage.
• Ability to handle sensitive and confidential information with professionalism.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

Responsibilities

• Monitor and review transactions and account activities to identify potential fraud, suspicious behavior, or policy violations.
• Conduct investigations and probing activities to gather information and determine appropriate resolutions.
• Analyze customer accounts and transaction histories to detect risks and operational irregularities.
• Handle customer complaints and escalations professionally, ensuring timely and accurate resolution.
• Coordinate with internal teams regarding fraud cases, disputes, and compliance-related concerns.
• Prepare and send garnishment letters, account notices, and other operational correspondence as required.
• Maintain accurate records of investigations, case findings, and customer interactions.
• Perform account reviews and implement necessary operational actions based on established guidelines.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Assist in process improvement initiatives to enhance operational efficiency and risk management.

Skills

analytical and problem-solving skills

investigation skills

written and verbal communication

experience in operations/fraud/risk

confidential information handling

attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

Job Summary

We are seeking a detail-oriented and analytical Operations Associate to support daily operational processes, fraud prevention initiatives, customer complaint resolution, and compliance-related activities. The ideal candidate will be responsible for investigating suspicious transactions, conducting account reviews, handling customer concerns, and preparing official correspondence, including garnishment and legal-related notices, while ensuring adherence to company policies and regulatory requirements.

Responsibilities

• Monitor and review transactions and account activities to identify potential fraud, suspicious behavior, or policy violations.

• Conduct investigations and probing activities to gather information and determine appropriate resolutions.

• Analyze customer accounts and transaction histories to detect risks and operational irregularities.

• Handle customer complaints and escalations professionally, ensuring timely and accurate resolution.

• Coordinate with internal teams regarding fraud cases, disputes, and compliance-related concerns.

• Prepare and send garnishment letters, account notices, and other operational correspondence as required.

• Maintain accurate records of investigations, case findings, and customer interactions.

• Perform account reviews and implement necessary operational actions based on established guidelines.

• Ensure compliance with company policies, procedures, and applicable regulations.

• Assist in process improvement initiatives to enhance operational efficiency and risk management.

Qualifications

• Bachelor's degree in any relevant field.

• Strong analytical, investigation, and problem-solving skills.

• Excellent written and verbal communication skills.

• Experience in operations, fraud detection, risk management, compliance, customer service, or related fields is an advantage.

• Ability to handle sensitive and confidential information with professionalism.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

• Strong attention to detail and ability to work in a fast-paced environment