SENIOR OPERATIONS ASSOCIATE — CLOVERLEAF

Asticom Technology Inc; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cloverleaf in Quezon City is hiring a Senior Operations Associate to help run daily mall operations, oversee facility maintenance, and coordinate with tenants and contractors. You will support safety, guest experience, and reporting to ensure the property stays welcoming and efficient.

The role requires a 1–3 year track record in mall or building operations, a bachelor's degree in a related field, and strong MS Office skills. Weekend and shift availability may apply.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Property Management, or related field.
• 1–3 years’ experience in mall, commercial property, or building operations; lifestyle or regional mall background preferred.
• Solid understanding of facility maintenance workflows, safety standards, and operational protocols.
• Practical experience coordinating with contractors, tenants, and internal teams.

Responsibilities

• Daily Operations Execution: Support end-to-end mall operations — opening/closing routines, facility walkthroughs, safety patrols, and issue escalation
• Facility & Maintenance Oversight: Monitor building systems, common areas, and public amenities; coordinate with engineering and contractors for repairs, preventive maintenance, and urgent fixes
• Tenant & Stakeholder Support: Serve as reliable point of contact for tenants — relay updates, coordinate fit-out inspections, assist with operational concerns, and ensure smooth handovers
• Safety & Compliance: Help enforce safety protocols, security standards, and property rules; support emergency drills, incident documentation, and audit readiness
• Guest & Experience Excellence: Assist with crowd management, wayfinding, and event-day coordination; resolve guest concerns promptly and professionally
• Documentation & Reporting: Prepare daily/weekly activity logs, maintenance requests, inspection reports, and incident records; maintain organized operational files
• Cross-Functional Collaboration: Partner with security, engineering, leasing, and marketing teams to align on events, promotions, and property initiatives

Skills

Mall operations

Facility maintenance

Tenant coordination

Safety protocols

Reporting

MS Office

Education

Bachelor's degree in Engineering, Business Administration, Property Management, or related field

Tools

Microsoft Office

Job description

ABOUT THE ROLE

Join the core operations team at Cloverleaf — a vibrant, growing lifestyle destination. As Senior Operations Associate, you will help ensure the property runs smoothly, safely, and beautifully every day. You will support facility maintenance, tenant coordination, guest experience, and operational readiness — keeping Cloverleaf welcoming, efficient, and exceptional.

KEY RESPONSIBILITIES

• Daily Operations Execution: Support end-to-end mall operations — opening/closing routines, facility walkthroughs, safety patrols, and issue escalation
• Facility & Maintenance Oversight: Monitor building systems, common areas, and public amenities; coordinate with engineering and contractors for repairs, preventive maintenance, and urgent fixes
• Tenant & Stakeholder Support: Serve as reliable point of contact for tenants — relay updates, coordinate fit-out inspections, assist with operational concerns, and ensure smooth handovers
• Safety & Compliance: Help enforce safety protocols, security standards, and property rules; support emergency drills, incident documentation, and audit readiness
• Guest & Experience Excellence: Assist with crowd management, wayfinding, and event-day coordination; resolve guest concerns promptly and professionally
• Documentation & Reporting: Prepare daily/weekly activity logs, maintenance requests, inspection reports, and incident records; maintain organized operational files
• Cross-Functional Collaboration: Partner with security, engineering, leasing, and marketing teams to align on events, promotions, and property initiatives

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, Property Management, or a related field
• 1–3 years experience in mall, commercial property, or building operations; lifestyle or regional mall background preferred
• Solid understanding of facility maintenance workflows, safety standards, and operational protocols
• Practical experience coordinating with contractors, tenants, and internal teams
• Detail-oriented, responsive, and able to stay calm in busy, fast-paced environments
• Flexible availability — willing to work weekends, holidays, and shifting schedules as needed
• Proficient in Microsoft Office; comfortable using digital tools for reporting and coordination
• Based in or near Quezon City; reliable commute to Cloverleaf