Remote Senior Customer Success Specialist - Night Shift

SupportNinja; Manila; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Government-mandated benefits

Retirement Savings Program

Life Insurance

Paid time off

Skills training and development

Employee referral program

Job summary

SupportNinja is hiring a Sr. Customer Success Specialist for a remote role in the Philippines. You will support customers through onboarding and ongoing use, prioritizing rapid response and a friendly demeanor.

The role requires 2+ years in customer success, a proactive mindset, and strong communication skills. You'll collaborate with product, engineering, and design to translate customer needs into actionable improvements and create scalable support content.

Qualifications

• 2+ years in customer success or equivalent role.
• Entrepreneurial mindset with proactive, self-starting attitude.
• Curiosity about technology and eagerness to learn."
• Customer empathy with ability to adapt to varied technical skills.
• Excellent written and verbal communication with customers.

Responsibilities

• Provide high-quality, personalized support to customers at every lifecycle stage.
• Build relationships by remembering customer names and business drivers.
• Communicate with customers via email, Slack, and phone.
• Choose the right channel for each customer and adapt tone.
• Prioritize time to support both solo operators and large enterprises.
• Solve problems without scripts or checklists.
• Collaborate with colleagues across teams for escalation and insights.
• Translate customer needs into actionable advice for product teams.
• Become product expert and document FAQs for scale.

Skills

2+ years in CS

Entrepreneurship & drive

Technical curiosity

Customer empathy

Strong communication

Tools

CRM Tool

CAD

Job description

SupportNinja is hiring a Sr. Customer Success Specialist for a remote role in the Philippines. You will support customers through onboarding and ongoing use, prioritizing rapid response and a friendly demeanor.

The role requires 2+ years in customer success, a proactive mindset, and strong communication skills. You'll collaborate with product, engineering, and design to translate customer needs into actionable improvements and create scalable support content.