Customer Service Representative II | Part Time | Remote

SupportNinja; Philippines; Hybrid; PHP 223,000 - 312,000; Part time

Benefits offered by this job

Company-provided equipment

Job summary

SupportNinja, based in the Philippines, seeks a Customer Service Representative II for a part-time remote role. You will handle customer inquiries via up to two channels (phone, email or chat) and resolve issues promptly.

The role emphasizes strong communication, CRM proficiency, and staying composed under pressure. Document interactions in CRM, collaborate with other departments, and meet KPIs.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM system.
• Proficient in using computers and various software applications.
• Strong problem-solving skills and attention to detail.
• Adaptable and able to work with limited supervision.

Responsibilities

• Responds to customer inquiries via up to two channels (phone, email, or chat).
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely and efficient manner.
• Follows up to ensure issues are resolved to customer satisfaction.
• Documents customer interactions accurately in the organization’s CRM.
• Escalates cases to higher-level support or management when needed.
• Maintains professionalism and composure in high-pressure situations.
• Adheres to company policies and procedures and strives to meet KPIs.
• Participates in training to continuously improve knowledge and skills.
• Collaborates with other departments to resolve customer issues.
• Maintains a positive, empathetic attitude toward customers and colleagues.

Skills

Communication

Problem solving

Attention to detail

Written communication

Verbal communication

Computer literacy

Tools

CRM software

Job description

Customer Service Representative II | Part Time | Remote

Part Time Hourly Philippines - Remote, PH

3 days ago Requisition ID: 4273

Work Setup: Remote - Philippines

Schedule: 20-24 hrs per week; schedule is subject to change

Equipment: Company-provided

Type of Contract: Part-Time

Target Start Date: October 12, 2026

The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat

Provides in-depth information about products and services to customers

Resolves complex customer issues in a timely and efficient manner

Follows up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization’s CRM

Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently

Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed to resolve customer issues

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications for a Customer Service Representative II?

Minimum of 2 years of previous customer service experience, preferably in a call center environment

Strong communication skills, both verbal and written

Knowledge and experience with a CRM

Proficient in using computers and various software applications

Strong problem-solving skills

Strong attention to detail

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.