Remote Part-Time Customer Service Specialist II

SupportNinja; Philippines; Hybrid; PHP 223,000 - 312,000; Part time

Benefits offered by this job

Company-provided equipment

Job summary

SupportNinja, based in the Philippines, seeks a Customer Service Representative II for a part-time remote role. You will handle customer inquiries via up to two channels (phone, email or chat) and resolve issues promptly.

The role emphasizes strong communication, CRM proficiency, and staying composed under pressure. Document interactions in CRM, collaborate with other departments, and meet KPIs.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM system.
• Proficient in using computers and various software applications.
• Strong problem-solving skills and attention to detail.
• Adaptable and able to work with limited supervision.

Responsibilities

• Responds to customer inquiries via up to two channels (phone, email, or chat).
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely and efficient manner.
• Follows up to ensure issues are resolved to customer satisfaction.
• Documents customer interactions accurately in the organization’s CRM.
• Escalates cases to higher-level support or management when needed.
• Maintains professionalism and composure in high-pressure situations.
• Adheres to company policies and procedures and strives to meet KPIs.
• Participates in training to continuously improve knowledge and skills.
• Collaborates with other departments to resolve customer issues.
• Maintains a positive, empathetic attitude toward customers and colleagues.

Skills

Communication

Problem solving

Attention to detail

Written communication

Verbal communication

Computer literacy

Tools

CRM software

Job description

SupportNinja, based in the Philippines, seeks a Customer Service Representative II for a part-time remote role. You will handle customer inquiries via up to two channels (phone, email or chat) and resolve issues promptly.

The role emphasizes strong communication, CRM proficiency, and staying composed under pressure. Document interactions in CRM, collaborate with other departments, and meet KPIs.