Support Engineer — Flexible Hours, Training & Growth

Grundfos

Philippines

Hybrid

PHP 300,000 - 540,000

Full time

5 days ago

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Benefits offered by this job

Annual bonuses

Health insurance

Retirement pay

Well-being programs

Job summary

Grundfos Philippines is seeking a Support Engineer to provide first-line IT support and troubleshooting for end users across the organization. You will respond to incidents, document requests, and contribute to knowledgebase creation to improve service delivery.

Ideal candidates have 6 months to 3 years in a service desk role, a degree in IT/CS, and familiarity with Microsoft 365, SAP, and common OS. The role offers hybrid work options and opportunities to grow within a global team.

Qualifications

Bachelor's degree in IT, Computer Science or related field.
6 months to 3 years of experience in a Service Desk or technical support.
Basic to intermediate knowledge of Microsoft 365, SAP and mobility solutions.
Ability to follow ITSM processes and provide professional support.
Excellent verbal and written communication with a service-oriented approach.

Responsibilities

Provide first-line support, troubleshooting, and incident resolution across IS services.
Record incidents and service requests promptly in the ticketing system with high data quality.
Communicate proactively with end users and manage expectations during resolution.
Create and maintain knowledgebase articles for support personnel and end users.
Assist root cause analysis and suggest procedural improvements.
Collaborate with support teams to fulfill service requests within SLAs.