Senior NOC Engineer (Azure)

Penbrothers International; Mandaluyong; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Meaningful work & growth

Remote work from home

Global reach & local impact

Career development opportunities

Job summary

Penbrothers International is seeking a Senior NOC Engineer to provide advanced monitoring, triage, and runbook execution for client-hosted environments. You will be a senior technical resource, helping identify issues quickly, classify them accurately, and coordinate escalation with Support and Cloud Engineering.

You will mentor less senior NOC peers, support incident patterns and trend analysis, and contribute to improving alert handling and runbooks.

Qualifications

• Two- or four-year IT/CS post-secondary education completed.
• Minimum 5+ years in Network Operations, with monitoring and incident management.
• Hands-on troubleshooting cloud infrastructure, preferably Azure; AWS also valuable.
• Hands-on experience with monitoring platforms (Datadog or Azure Monitor) and alert tuning.
• Windows Server administration and troubleshooting experience.
• Scripting skills (PowerShell/Bash) and automation/or tooling exposure.
• Strong incident management, ticketing, escalation workflows, and cross-functional coordination.
• Familiarity with Terraform, Bicep, Azure DevOps, KQL, containers, and cloud tech is a plus.
• Strong English communication, documentation, analytical, and problem-solving skills.
• Ability to work with Support, Cloud Engineering, and operations teams in a fast-paced environment.
• Willingness to help build and mature a new NOC and its processes.

Responsibilities

• Monitors hosted environments, dashboards, service health indicators, and alert queues.
• Leads triage for high-priority alerts and recurring operational issues.
• Coordinates operational incidents across NOC, Support, and Cloud Engineering.
• Gathers data, maintains timelines, documents impact, and coordinates handoffs during incidents.
• Executes runbooks for low to moderate complexity issues and suggests runbook improvements.
• Supports KPI reporting: alert volume, incident patterns, and escalation trends.
• Oversees maintenance windows and coordinates monitoring coverage during planned work.
• Mentors Associate NOC Engineers and promotes documentation quality.
• Contributes to process improvements with the NOC Manager, Support, and Cloud Engineering.

Skills

NOC experience

Azure

Datadog

PowerShell/Bash

Incident management

SOPs/runbooks

Mentoring

English communication

Automation tooling

Terraform/Bicep

Education

IT/CS degree

Tools

Datadog

Azure Monitor

Terraform

Bicep

Azure DevOps

KQL

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader in digital trust, PKI, and machine identity management, helping organizations manage and secure keys, certificates, and identities across cloud, containers, and enterprise environments. As digital ecosystems grow, we enable secure, scalable, and automated cryptographic operations.

About the Role

The Senior NOC Engineer provides advanced operational monitoring, triage, coordination, and runbook execution for our client's hosted environments. This role serves as a senior technical resource within the NOC, helping ensure operational issues are identified quickly, classified accurately, escalated appropriately, and documented clearly. Senior NOC Engineers help strengthen NOC maturity by improving alert handling, refining runbooks, supporting operational reporting, mentoring less senior NOC peers, and partnering with Support and Cloud Engineering on recurring issues, incident patterns, trend analysis, and alert tuning.

What You'll Do:

• Advanced Monitoring & Alert Management
  • Monitors hosted environments, dashboards, service health indicators, and alert queues with strong operational judgment.
  • Leads triage for higher-priority alerts and recurring operational issues.
  • Ensures alerts are actionable, appropriately classified, and routed to the correct owner.

• Incident Coordination
  • Coordinates operational incidents across NOC, Support, and Cloud Engineering.
  • Helps maintain clear ownership, communication, and escalation flow during active operational issues.
  • Supports major incident response by gathering data, maintaining timelines, documenting impact, and coordinating handoffs.

• Runbook Ownership & Execution
  • Executes runbooks for low to moderate complexity operational issues and supports more complex runbook workflows.
  • Reviews runbook gaps and recommends changes to improve clarity, accuracy, and repeatability.
  • Coaches less senior NOC teammates on runbook execution, escalation judgment, and documentation quality.

• Operational KPI Reporting
  • Supports operational KPI reporting, including alert volume, incident patterns, ticket routing, escalation trends, runbook execution, and recurring issue identification.
  • Contributes to trend analysis and alert tuning efforts with Cloud Engineering accountability where applicable.
  • Identifies opportunities to improve NOC effectiveness, reduce noise, and improve incident response consistency.

• Maintenance & Change Monitoring
  • Provides senior operational oversight during maintenance windows.
  • Coordinates monitoring coverage, escalation paths, and handoff expectations during planned work.
  • Documents maintenance observations, unexpected alerts, customer-impacting indicators, and follow-up actions.

• Team Enablement
  • Provides guidance and support to Associate NOC Engineers and NOC Engineers.
  • Promotes consistent documentation, handoff quality, ticket accuracy, and process adherence.
  • Participates in process improvement discussions with the NOC Manager, Support, and Cloud Engineering.

What You Bring:

• Completion of a recognized two-year or four-year post-secondary education program in IT, Computer Science, or a related field.
• 5+ years of experience in Network Operations, with a strong background in network monitoring, troubleshooting, incident management, and escalation.
• Meaningful hands-on experience troubleshooting cloud infrastructure, preferably Microsoft Azure; AWS experience is also valuable.
• Hands-on experience with infrastructure or application monitoring platforms, preferably Datadog or Azure Monitor, including creating, configuring, and tuning alerts and alerting policies.
• Practical Windows Server administration and troubleshooting experience, including performance issues, service failures, resource utilization, and connectivity issues.
• Ability to read and write scripts using PowerShell, Bash, or similar scripting languages, with experience in automation or operational tooling.
• Strong understanding of incident management, ticketing, escalation workflows, service-health monitoring, and cross-functional incident coordination.
• Ability to troubleshoot issues independently, exercise sound escalation judgment, and communicate incident impact, findings, and next steps clearly.
• Experience developing or improving SOPs, runbooks, dashboards, monitoring, reporting, KPIs, or automated remediation processes.
• Familiarity with Terraform, Bicep, Azure DevOps, KQL, containers, and other cloud technologies is an advantage.
• Strong English communication, documentation, analytical, and problem-solving skills.
• Ability to collaborate across Support, Cloud Engineering, and operational teams in a fast-paced environment.
• Willingness to contribute to building and maturing a new NOC, including its processes, monitoring capabilities, automation, and operational standards.
• Ability to work the assigned shift schedule, including nights, weekends, or holidays as required.

Our Hiring Process & AI Disclaimer:

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.