Cloud NOC Engineer
Penbrothers International
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Benefits offered by this job
Job summary
Penbrothers International is seeking a Senior NOC Engineer to monitor hosted environments, triage incidents, and coordinate across NOC, Support, and Cloud Engineering. You will own runbook execution, guide junior engineers, and contribute to KPI reporting and alert tuning.
The role emphasizes strong English communication, cloud experience, and hands-on troubleshooting in a global digital trust environment. Remote work option available for qualified candidates.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- 5+ years of hands-on experience in NOC operations with cloud and infrastructure focus.
- Experience troubleshooting cloud infrastructure and service health issues.
- Windows Server administration beyond basic AD tasks.
- Experience with Datadog or Azure Monitor and alert tuning.
- Strong written and verbal English communication and collaboration skills.
- Ability to investigate issues, perform root-cause analysis, and coordinate escalations.
Responsibilities
- Monitor hosted environments, dashboards, service health indicators, and alert queues with strong judgment.
- Lead triage for high-priority alerts and recurring issues.
- Coordinate incidents across NOC, Support, and Cloud Engineering.
- Execute runbooks for low to moderate issues and improve runbooks.
- Support KPI reporting and trend analysis for alert tuning and incident patterns.
- Provide guidance to Associate NOC Engineers and promote documentation quality.
Skills
Education
Tools
Job description
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
Our client is a global leader in digital trust, PKI, and machine identity management, helping organizations manage and secure keys, certificates, and identities across cloud, containers, and enterprise environments. As digital ecosystems grow, we enable secure, scalable, and automated cryptographic operations.
The Senior NOC Engineer provides advanced operational monitoring, triage, coordination, and runbook execution for our client's hosted environments. This role serves as a senior technical resource within the NOC, helping ensure operational issues are identified quickly, classified accurately, escalated appropriately, and documented clearly. Senior NOC Engineers help strengthen NOC maturity by improving alert handling, refining runbooks, supporting operational reporting, mentoring less senior NOC peers, and partnering with Support and Cloud Engineering on recurring issues, incident patterns, trend analysis, and alert tuning.
- Monitors hosted environments, dashboards, service health indicators, and alert queues with strong operational judgment.
- Leads triage for higher-priority alerts and recurring operational issues.
- Ensures alerts are actionable, appropriately classified, and routed to the correct owner.
- Coordinates operational incidents across NOC, Support, and Cloud Engineering.
- Helps maintain clear ownership, communication, and escalation flow during active operational issues.
- Supports major incident response by gathering data, maintaining timelines, documenting impact, and coordinating handoffs.
- Executes runbooks for low to moderate complexity operational issues and supports more complex runbook workflows.
- Reviews runbook gaps and recommends changes to improve clarity, accuracy, and repeatability.
- Coaches less senior NOC teammates on runbook execution, escalation judgment, and documentation quality.
- Supports operational KPI reporting, including alert volume, incident patterns, ticket routing, escalation trends, runbook execution, and recurring issue identification.
- Contributes to trend analysis and alert tuning efforts with Cloud Engineering accountability where applicable.
- Identifies opportunities to improve NOC effectiveness, reduce noise, and improve incident response consistency.
- Provides senior operational oversight during maintenance windows.
- Coordinates monitoring coverage, escalation paths, and handoff expectations during planned work.
- Documents maintenance observations, unexpected alerts, customer-impacting indicators, and follow-up actions.
- Team Enablement
- Provides guidance and support to Associate NOC Engineers and NOC Engineers.
- Promotes consistent documentation, handoff quality, ticket accuracy, and process adherence.
- Participates in process improvement discussions with the NOC Manager, Support, and Cloud Engineering.
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 5 years of hands-on experience in NOC operations, with a strong background in cloud operations, infrastructure administration, systems engineering, or related technical functions.
- Meaningful hands-on experience troubleshooting infrastructure and service-health issues in a cloud environment. Microsoft Azure experience is strongly preferred; AWS or other major cloud platforms are also valuable.
- Practical experience administering and troubleshooting Windows Server environments beyond basic Active Directory user and group administration.
- Hands-on experience with enterprise infrastructure or application monitoring platforms, preferably Datadog or Azure Monitor, including configuring, implementing, and tuning alerts and alerting policies.
- Working knowledge of cloud infrastructure components, virtual machines, resource utilization, operating systems, networking, service availability, and infrastructure health monitoring.
- Ability to independently investigate and troubleshoot operational issues using a structured approach, perform root-cause analysis, and coordinate escalations when necessary.
- Experience reading, writing, and modifying scripts using PowerShell and/or Bash for operational tasks.
- Experience developing or maintaining operational runbooks, standard operating procedures (SOPs), troubleshooting guides, scripts, or automated remediation workflows.
- Strong understanding of incident management, alert response, escalation procedures, service delivery, and operational documentation.
- Strong written and verbal English communication skills, with the ability to explain technical issues and collaborate effectively with technical and non-technical stakeholders.
- Strong analytical, organizational, and problem-solving skills, with attention to detail and the ability to identify recurring issues and recommend operational improvements.
- Demonstrated ability to collaborate across Support, Cloud Engineering, Infrastructure, and other technical teams while maintaining ownership of assigned issues.
- Cloud and infrastructure: Azure Virtual Machines, resource monitoring and optimization, VM resizing and redeployment, Azure Service Health, and AWS infrastructure services.
- Windows infrastructure: Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), Internet Information Services (IIS), and Application Request Routing (ARR) / Web Application Proxy.
- Monitoring and observability: Datadog, Azure Monitor, Azure Application Insights, Kusto Query Language (KQL), dashboard development, alert tuning, and monitoring standards.
- Scripting and automation: PowerShell, Bash, automated alert response, remediation scripts, and operational tooling.
- Infrastructure and deployment: Infrastructure as Code (IaC) tools such as Bicep or Terraform, CI/CD platforms such as Azure DevOps, containers, and Azure SQL Database.
- Operational improvement: Incident trend analysis, root-cause investigation, operational metrics, KPIs, service reporting, and continuous improvement initiatives.
We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.
You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.
Read our full AI Disclaimer to learn more
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
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