Senior NOC Engineer (Azure)

PENBROTHERS; Makati; À distance; PHP 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Meaningful work

Growth opportunities

Global reach

Work from home

Résumé du poste

Penbrothers is seeking a Senior NOC Engineer for a global leader in digital trust, PKI, and machine identity management. You will provide advanced monitoring, triage, and runbook execution for hosted environments, ensuring swift issue classification and escalation.

You will coordinate incidents across NOC, Support, and Cloud Engineering, coach junior staff, and contribute to KPI reporting and runbook improvements. The role supports growth within a remote, home-based setup at Penbrothers.

Qualifications

• 5+ years in Network Operations with monitoring, incident management, and escalation.
• Hands-on cloud infra experience with Microsoft Azure; AWS valued.
• Experience with monitoring platforms Datadog or Azure Monitor for alerts.
• Windows Server administration and troubleshooting.
• Scripting in PowerShell or Bash with automation experience.
• Strong incident management, ticketing, escalation workflows.
• Experience developing SOPs, runbooks, dashboards, KPIs, or automated remediation.
• Familiarity with Terraform, Bicep, Azure DevOps, KQL, containers a plus.

Responsabilités

• Advanced Monitoring & Alert Management: monitor environments, triage alerts, ensure actionable classifications.
• Incident Coordination: coordinate incidents across NOC, Support, and Cloud Engineering.
• Runbook Ownership & Execution: runbooks for low/moderate issues, improve runbooks.
• Operational KPI Reporting: support KPI reporting and trend analysis.
• Maintenance & Change Monitoring: oversee maintenance, coordinate coverage, document observations.
• Team Enablement: coach associates, promote documentation, participate in process improvements.

Connaissances

Network Operations

Monitoring & Alerts

Incident Management

Azure

Azure Monitor

Datadog

PowerShell

Bash scripting

Windows Server

Automation tooling

English communication

Cross-functional coordination

Formation

IT/CS degree

Outils

Datadog

Azure Monitor

Terraform

Bicep

Azure DevOps

KQL

Containers

Description du poste

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global leader indigital trust, PKI, and machine identity management, helping organizations manage and secure keys, certificates, and identities across cloud, containers, and enterprise environments. As digital ecosystems grow, we enable secure, scalable, and automated cryptographic operations.

About the Role

The Senior NOC Engineer provides advanced operational monitoring, triage, coordination, and runbook execution for our client's hosted environments. This role serves as a senior technical resource within the NOC, helping ensure operational issues are identified quickly, classified accurately, escalated appropriately, and documented clearly. Senior NOC Engineers help strengthen NOC maturity by improving alert handling, refining runbooks, supportingoperational reporting, mentoring less senior NOC peers, and partnering with Support and Cloud Engineering onrecurring issues, incident patterns, trend analysis, and alert tuning.

What You'll Do:

• Advanced Monitoring & Alert Management
  • Monitors hosted environments, dashboards, service health indicators, and alert queues with strong operational judgment.
  • Leads triage for higher-priority alerts and recurring operational issues.
  • Ensures alerts are actionable, appropriately classified, and routed to the correct owner.
• Incident Coordination
  • Coordinates operational incidents across NOC, Support, and Cloud Engineering.
  • Helps maintain clear ownership, communication, and escalation flow during active operational issues.
  • Supports major incident response by gathering data, maintaining timelines, documenting impact, and coordinatinghandoffs.
• Runbook Ownership & Execution
  • Executes runbooks for low to moderate complexity operational issues and supports more complex runbook workflows.
  • Reviews runbook gaps and recommends changes to improve clarity, accuracy, and repeatability.
  • Coaches less senior NOC teammates on runbook execution, escalation judgment, and documentation quality.
• Operational KPI Reporting
  • Supports operational KPI reporting, including alert volume, incident patterns, ticket routing, escalation trends, runbook execution, and recurring issue identification.
  • Contributes to trend analysis and alert tuning efforts with Cloud Engineering accountability where applicable.
  • Identifies opportunities to improve NOC effectiveness, reduce noise, and improve incident response consistency.

• Maintenance & Change Monitoring
  • Provides senior operational oversight during maintenance windows.
  • Coordinates monitoring coverage, escalation paths, and handoff expectations during planned work.
  • Documents maintenance observations, unexpected alerts, customer-impacting indicators, and follow-up actions.

• Team Enablement
  • Provides guidance and support to Associate NOC Engineers and NOC Engineers.
  • Promotes consistent documentation, handoff quality, ticket accuracy, and process adherence.
  • Participates in process improvement discussions with the NOC Manager, Support, and Cloud Engineering.

What You Bring:

• Completion of a recognized two-year or four-year post-secondary education program in IT, Computer Science, or a related field.
• 5+ years of experience in Network Operations, with a strong background in network monitoring, troubleshooting, incident management, and escalation.
• Meaningful hands-on experience troubleshooting cloud infrastructure, preferably Microsoft Azure; AWS experience is also valuable.
• Hands-on experience with infrastructure or application monitoring platforms, preferably Datadog or Azure Monitor, including creating, configuring, and tuning alerts and alerting policies.
• Practical Windows Server administration and troubleshooting experience, including performance issues, service failures, resource utilization, and connectivity issues.
• Ability to read and write scripts using PowerShell, Bash, or similar scripting languages, with experience in automation or operational tooling.
• Strong understanding of incident management, ticketing, escalation workflows, service-health monitoring, and cross-functional incident coordination.
• Ability to troubleshoot issues independently, exercise sound escalation judgment, and communicate incident impact, findings, and next steps clearly.
• Experience developing or improving SOPs, runbooks, dashboards monitoring, reporting, KPIs, or automated remediation processes.
• Familiarity with Terraform, Bicep, Azure DevOps, KQL, containers, and other cloud technologies is an advantage.
• Strong English communication, documentation, analytical, and problem-solving skills.
• Ability to collaborate across Support, Cloud Engineering, and operational teams in a fast-paced environment.
• Willingness to contribute to building and maturing a new NOC, including its processes, monitoring capabilities, automation, and operational standards.
• Ability to work the assigned shift schedule, including nights, weekends, or holidays as required.

Our Hiring Process & AI Disclaimer:

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer.All hiring decisions are made entirely by humans:our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

What You'll Get

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.