Network Support Engineer | Work from Office - QC | Morning Shift

Cloudstaff Philippines Inc.; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Comprehensive health insurance

Life insurance

Annual leave credits

Career advancement

Company-provided PC/Laptop

Free coffee/meals

VIP lounge and game rooms

Employee Share Units program

Job summary

Cloudstaff Philippines Inc. is seeking a Network Support Engineer to join our Quezon City team. You will provide first-line network support via phone, email, and tickets, troubleshoot issues, and guide customers through resolution. The role requires an IT degree or networking cert and strong customer-service skills, with rotating schedules.

Join a vibrant office culture with comprehensive benefits, ongoing training, and clear growth opportunities at Cloudstaff, the #1 Workplace Everywhere.

Qualifications

• IT degree or networking certification required; CCNA desirable.
• Strong customer service skills and client-focused approach.
• Understanding of networking protocols and network security technologies.

Responsibilities

• Provide first-line network support through phone, email, and tickets.
• Proactively maintain customer IT infrastructure, systems, and networking equipment.
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions.
• Identify appropriate solutions based on customer issues and details.
• Guide customers through troubleshooting and problem-solving processes.
• Escalate unresolved or complex issues to appropriate support teams.
• Maintain accurate incident logs, resolutions, and customer updates.
• Ensure service level agreements are consistently met without missed conditions.
• Identify process improvements and share customer feedback with internal team.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

IT degree

Networking certification

CCNA

Tools

Cisco routing

DHCP

QoS

Job description

We’re Hiring: Network Support Engineer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere!

Role: Network Support Engineer

Work Arrangement: Work From Office

Location: Philippines - Quezon City

Schedule: Morning Shift

Job description:

We are currently on the lookout for a new Network Support Engineer to join our team at Cloudstaff, the #1 Workplace Everywhere!

• Provide first-line network support through phone, email, and tickets
• Proactively maintain customer IT infrastructure, systems, and networking equipment
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions
• Identify appropriate solutions based on customer issues and details
• Guide customers through troubleshooting and problem-solving processes
• Escalate unresolved or complex issues to appropriate support teams
• Maintain accurate incident logs, resolutions, and customer updates
• Ensure service level agreements are consistently met without missed conditions
• Identify process improvements and share customer feedback with internal team

Qualifications and requirements:

• IT degree or networking certification required; CCNA desirable.
• Strong customer service skills and client-focused approach.
• Understanding of networking protocols and network security technologies.
• Basic Cisco routing, switching, DHCP, QoS, and IP routing
• Able to work rotating schedules in fast-paced environments
• Strong multitasking skills while handling concurrent customer issues
• Able to follow management and senior colleagues’ instructions
• Quick learner of unfamiliar technologies using available resources
• Strong communication, teamwork, ownership, and collaboration skills
• Previous help or service desk experience preferred.

Non-negotiable skills and requirements:

Note: All listed qualifications are required.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.