Senior Night-Shift Group Lead, Retail Ops (Onsite)

The HIRD Corp.; Cebu City; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

The HIRD Corp. in Cebu City is seeking a Sr. Group Lead to oversee contact center operations and guide a performance-driven team during the night shift.

This onsite role requires a Bachelor's degree, at least 4 years in a contact center/BPO, and 2 years of leadership. You will coach staff, ensure excellent customer service, and collaborate with peers to meet service levels. Start ASAP. Night schedule and onsite work are required.

Qualifications

• Bachelor’s Degree required.
• 4+ years of experience in a Contact Center/BPO environment.
• 2+ years of leadership experience.
• Strong customer service orientation.
• Strong leadership, communication, and people management skills.
• Willing to work onsite and on a night-shift schedule.

Skills

Leadership

Customer Service

People Management

Night Shift

Education

Bachelor’s Degree

Job description

The HIRD Corp. in Cebu City is seeking a Sr. Group Lead to oversee contact center operations and guide a performance-driven team during the night shift.

This onsite role requires a Bachelor's degree, at least 4 years in a contact center/BPO, and 2 years of leadership. You will coach staff, ensure excellent customer service, and collaborate with peers to meet service levels. Start ASAP. Night schedule and onsite work are required.