CSR SME Team Lead - Night Shift

eLink Systems & Concepts Corp.; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Job summary

eLink Systems & Concepts Corp. is hiring a CSR SME or Team Leader for Cebu City to join our growing BPO team. You will lead a group of customer service professionals, provide guidance, and drive performance during the night shift on site.

The ideal candidate has BPO or customer service experience, SME or Team Leader background, and strong communication and problem-solving skills. On-site night shifts are required, with competitive compensation based on experience.

Qualifications

• Experience in BPO or customer service environments.
• SME or Team Leader experience.
• Willingness to work on a night shift schedule and onsite.

Responsibilities

• Lead CSR/SME or Team Leader activities within the team.
• Mentor agents and drive performance improvements.
• Ensure service quality and client satisfaction during night shifts.

Skills

Leadership

Communication

Problem-solving

Job description

eLink Systems & Concepts Corp. is hiring a CSR SME or Team Leader for Cebu City to join our growing BPO team. You will lead a group of customer service professionals, provide guidance, and drive performance during the night shift on site.

The ideal candidate has BPO or customer service experience, SME or Team Leader background, and strong communication and problem-solving skills. On-site night shifts are required, with competitive compensation based on experience.