Sr. Group Lead

Private Advertiser; Cebu City; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

20% night differential

HMO and Life Insurance on Day 1

Other perks and benefits discussed at/

Job summary

Private Advertiser is seeking a Sr. Group Lead to manage high-performing BPO teams in Cebu City. The role focuses on delivering exceptional customer experiences and driving operational excellence, with 100% onsite work.

Candidates should have a bachelor's degree, 4+ years in contact center/BPO and 2+ years in leadership, plus strong customer service and people management skills.

Qualifications

• Bachelor's degree required.
• 4+ years in contact center/BPO industry.
• 2+ years in a leadership role.
• Strong customer service orientation.
• Strong leadership, communication and people management skills.

Responsibilities

• Lead high-performing teams to deliver exceptional customer experiences.
• Drive operational excellence and team results.

Skills

Leadership

Communication

People management

Customer service

Performance management

Education

Bachelor's degree

Job description

100% Onsite | Central Bloc 2, Cebu IT Park, Cebu City

Are you an experienced BPO leader ready to take the next step in your career?

We’re looking for a Sr. Group Lead who can lead high-performing teams, deliver exceptional customer experiences, and drive operational excellence.

WHAT YOU’LL BRING

• Bachelor’s Degree

• At least 4 years of work experience in the Contact Center / BPO industry

• At least 2 years of experience in a Leadership role

• Strong customer service orientation

• Strong leadership, communication, and people management skills

• Ability to manage performance and drive team results

• Willing to work 100% onsite in Cebu City

WHY JOIN US?

• Leadership role with career growth opportunities

• Work with a dynamic and performance-driven team

• Opportunity to make a direct impact on team and customer experience

• Be part of a growing organization in one of Cebu’s prime business districts

• 20% nigh differential

• HMO and Life Insurance on Day 1

• Other perks and benefits will be discussed during the interview