Sr. Group Lead – Retail Account | BPO

The HIRD Corp.; Cebu City; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

The HIRD Corp. in Cebu City is seeking a Sr. Group Lead to oversee contact center operations and guide a performance-driven team during the night shift.

This onsite role requires a Bachelor's degree, at least 4 years in a contact center/BPO, and 2 years of leadership. You will coach staff, ensure excellent customer service, and collaborate with peers to meet service levels. Start ASAP. Night schedule and onsite work are required.

Qualifications

• Bachelor’s Degree required.
• 4+ years of experience in a Contact Center/BPO environment.
• 2+ years of leadership experience.
• Strong customer service orientation.
• Strong leadership, communication, and people management skills.
• Willing to work onsite and on a night-shift schedule.

Skills

Leadership

Customer Service

People Management

Night Shift

Education

Bachelor’s Degree

Job description

Join our team and take your career to the next level! We are looking for an experienced Sr. Group Lead to lead operations and drive team performance.

Job Details

• Position: Sr. Group Lead

• Account: Retail

• Location: Central Bloc 2, Cebu IT Park, Cebu City

• Work Setup: 100% Onsite

• Schedule: Night Shift

• Start: ASAP

Qualifications

• Bachelor’s Degree

• Minimum 4 years of experience in a Contact Center/BPO environment

• Minimum 2 years of leadership experience

• Strong customer service orientation

• Strong leadership, communication, and people management skills

• Willing to work onsite and on a night-shift schedule