Senior Multichannel Growth & Retention Leader

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 893,000 - 1,228,000; Full time

Job summary

Optum, a UnitedHealth Group company, is seeking a seasoned marketer to drive growth and retention initiatives across digital channels. You will translate briefs into actionable plans, manage multi-channel campaigns, and collaborate with product, analytics, and operations to optimize outcomes.

The role emphasizes lifecycle marketing, CRM, and data-driven decisions, with responsibilities spanning planning, execution, and leadership-ready reporting.

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field.
• 5+ years in B2B/B2C or B2Provider marketing, growth, retention, lifecycle, CRM, and digital/performance marketing.
• Experience executing integrated marketing campaigns and lifecycle programs to drive acquisition, activation, engagement, and retention.
• Experience working with audience segmentation, targeting, customer journeys, personalization, testing, and multi-channel campaign execution.
• Strong project management skills with the ability to manage multiple initiatives, timelines, approvals, stakeholders, and deliverables in a fast-paced matrixed environment.
• Ability to interpret campaign performance, audience insights, engagement metrics, conversion results, NPS, ROI, or related KPIs and translate findings into action.
• Strong collaboration skills across business, product, digital, analytics, creative, content, operations, legal, privacy, compliance, and channel teams.
• Excellent written and verbal communication skills, including clear status updates, performance summaries, and leadership-ready materials.
• Healthcare, pharmacy, PBM, payer, provider, consumer health, financial services, subscription, marketplace, e-commerce, or regulated industry experience preferred.
• Familiarity with CRM, marketing automation, customer data platforms, journey tools, Adobe suite, analytics dashboards, testing platforms, or performance reporting tools preferred.
• Amenable to work 8PM to 5AM Manila time

Responsibilities

• Manage assigned audience growth and retention marketing initiatives from planning through execution, measurement, optimization, and leadership updates.
• Translate campaign briefs, business priorities, audience insights, and value propositions into actionable marketing plans, channel recommendations, content needs, timelines, and measurable goals.
• Develop and execute multi-channel campaigns and lifecycle programs that support acquisition, conversion, utilization growth, cross / upsell, onboarding, engagement, digital adoption, retention influence, and relationship expansion.
• Coordinate execution across digital, web, email, mobile, direct mail, CRM, paid/owned media, provider-facing, contact center, and lifecycle channels.
• Partner with product, operations, clinical, business leaders, analytics, content, creative, marketing operations, legal, privacy, compliance, and channel teams to manage dependencies, approvals, risks, and delivery milestones.
• Support audience segmentation, targeting, personalization, testing, and optimization recommendations based on campaign and journey performance.
• Monitor performance across campaigns, channels, audiences, and business lines; prepare reporting that summarizes results, insights, risks, and recommended actions.
• Identify conversion friction, engagement gaps, operational barriers, and optimization opportunities across member, patient, consumer, provider, and prescriber journeys.
• Maintain project plans, trackers, budget inputs, status updates, stakeholder routines, and executive-ready summaries to ensure transparency and accountability.
• Manage work with minimal guidance, escalating complex issues and recommending practical solutions to improve speed, quality, and business impact.

Skills

Lifecycle marketing

CRM

Digital marketing

Performance marketing

Project management

Communication

Collaboration

Data-driven optimization

Education

Bachelor’s degree in marketing, communications, business, or related field

Tools

Adobe Suite

Marketing automation

Customer data platforms

Journey tools

Job description

Optum, a UnitedHealth Group company, is seeking a seasoned marketer to drive growth and retention initiatives across digital channels. You will translate briefs into actionable plans, manage multi-channel campaigns, and collaborate with product, analytics, and operations to optimize outcomes.

The role emphasizes lifecycle marketing, CRM, and data-driven decisions, with responsibilities spanning planning, execution, and leadership-ready reporting.