Senior Multichannel Customer Support Specialist

Recruitify_HR; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Tarlac City is seeking an experienced Customer Service Representative to deliver exceptional service through phone, email, and chat. Candidates should possess a Bachelor's degree and have 5-10 years of customer service experience. You will assist customers with inquiries and complaints, document interactions, and collaborate with team members to enhance service processes. Strong communication and interpersonal skills are essential for success in this fast-paced environment.

Qualifications

• 5–10 years of relevant experience in customer service.
• Ability to resolve customer issues efficiently and effectively.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and support.
• Document and track customer interactions in the CRM system.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service provider in Tarlac City is seeking an experienced Customer Service Representative to deliver exceptional service through phone, email, and chat. Candidates should possess a Bachelor's degree and have 5-10 years of customer service experience. You will assist customers with inquiries and complaints, document interactions, and collaborate with team members to enhance service processes. Strong communication and interpersonal skills are essential for success in this fast-paced environment.