Senior MSP Systems Engineer: M365, Google Workspace

peoplegig; Metro Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

peoplegig is seeking an L2 Engineer in Metro Manila to manage Microsoft 365 and Google Workspace, support Windows/macOS endpoints, and drive security-focused service delivery for our cyber-focused MSP. You will handle ticket resolution, automation, and proactive client maintenance.

The role emphasizes strong customer communication, daily ticket handling, and collaboration on IT tasks, with a flexible, security-minded operations approach.

Qualifications

• L2 engineer/MSP support experience.
• Strong knowledge of M365 and Google Workspace administration.
• Advanced Windows 10/11 and macOS troubleshooting.
• Experience with RMM tools and automation.
• Familiarity with MDR/EDR security tools.

Responsibilities

• Manage and troubleshoot M365 + Google Workspace environments.
• Provide advanced Windows & macOS endpoint support.
• Use NinjaRMM (or similar) for monitoring, scripting, and automation.
• Resolve 6+ tickets per day on average.
• Handle 4–5 client environments with proactive maintenance during downtime.
• Support MDR/SOC tools (Huntress or Field Effect preferred).
• Ensure high-quality communication and customer satisfaction.
• Participate in small to medium IT tasks/projects when needed.

Skills

Customer focus

Strong communication

Troubleshooting

Ticket resolution

Time management

Education

Bachelor's degree in IT/CS (not required)

Tools

M365

Google Workspace

Windows/macOS endpoints

NinjaRMM

Atera

N-able

ConnectWise

Kaseya

SuperOps

PowerShell

Bash

Huntress/EDR

Job description

peoplegig is seeking an L2 Engineer in Metro Manila to manage Microsoft 365 and Google Workspace, support Windows/macOS endpoints, and drive security-focused service delivery for our cyber-focused MSP. You will handle ticket resolution, automation, and proactive client maintenance.

The role emphasizes strong customer communication, daily ticket handling, and collaboration on IT tasks, with a flexible, security-minded operations approach.