Senior Systems Engineer

peoplegig; Metro Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

peoplegig is seeking an L2 Engineer in Metro Manila to manage Microsoft 365 and Google Workspace, support Windows/macOS endpoints, and drive security-focused service delivery for our cyber-focused MSP. You will handle ticket resolution, automation, and proactive client maintenance.

The role emphasizes strong customer communication, daily ticket handling, and collaboration on IT tasks, with a flexible, security-minded operations approach.

Qualifications

• L2 engineer/MSP support experience.
• Strong knowledge of M365 and Google Workspace administration.
• Advanced Windows 10/11 and macOS troubleshooting.
• Experience with RMM tools and automation.
• Familiarity with MDR/EDR security tools.

Responsibilities

• Manage and troubleshoot M365 + Google Workspace environments.
• Provide advanced Windows & macOS endpoint support.
• Use NinjaRMM (or similar) for monitoring, scripting, and automation.
• Resolve 6+ tickets per day on average.
• Handle 4–5 client environments with proactive maintenance during downtime.
• Support MDR/SOC tools (Huntress or Field Effect preferred).
• Ensure high-quality communication and customer satisfaction.
• Participate in small to medium IT tasks/projects when needed.

Skills

Customer focus

Strong communication

Troubleshooting

Ticket resolution

Time management

Education

Bachelor's degree in IT/CS (not required)

Tools

M365

Google Workspace

Windows/macOS endpoints

NinjaRMM

Atera

N-able

ConnectWise

Kaseya

SuperOps

PowerShell

Bash

Huntress/EDR

Job description

Role Brief

A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.

Key Role Deliverables

• Manage and troubleshoot M365 + Google Workspace environments

• Provide advanced Windows & macOS endpoint support

• Use NinjaRMM (or similar) for monitoring, scripting, and automation

• Resolve 6+ tickets per day on average

• Handle 4–5 client environments with proactive maintenance during downtime

• Support MDR/SOC tools (Huntress or Field Effect preferred)

• Ensure high-quality communication and customer satisfaction

• Participate in small to medium IT tasks/projects when needed
  

Education Requirement

Bachelors degree in IT, Computer Science, or related field not required

Minimum Years of Experience in similar role

3-5 years in an L2 engineer or MSP support role

Technical System Experience

• M365 administration (Exchange Online, Teams, OneDrive, Entra/Azure AD)

• Google Workspace administration

• Windows 10/11 and macOS advanced troubleshooting

• RMM tools: NinjaRMM preferred, but Atera, N-able, ConnectWise, Kaseya, SuperOps also acceptable

• Scripting: PowerShell (preferred) or Bash

• Security exposure: MDR/EDR experience (Huntress or Field Effect highly beneficial)

• Ticketing systems & KB documentation