Senior MSP Systems Administrator – Hybrid (Manila)

First Focus Information Technology, Inc.; Pasig; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Hybrid working arrangements

HMO from Day 1

Certification exam paid

10 paid study days

Salary increases for certs (conditions

Referral program

Modern offices in Ortigas/Alabang

Job summary

First Focus Information Technology, Inc. is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting US-based clients across Microsoft environments, cloud platforms and enterprise infrastructure.

You'll tackle Level 2-3 tickets and escalations, mentor junior staff, and help continually improve documentation and processes while delivering excellent customer service in a hybrid Manila-based role.

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• Excellent VMware and/or Hyper-V knowledge.
• Experience supporting Azure, Microsoft 365 and Intune.
• Strong networking skills, including DNS, DHCP, VPNs and switching.
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication skills with a genuine customer-first mindset.
• A collaborative attitude and willingness to help teammates succeed.
• Candidates must be amenable to working any shift between 7:00 AM and 7:00 PM CST. (between 9:00 PM to 9:00 AM PH Time)

Responsibilities

• Resolve complex Level2-3 support requests and technical escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Windows Server administration

VMware/Hyper-V

Azure / M365 / Intune

Networking (DNS, DHCP, VPNs)

Meraki / WatchGuard firewalls

ConnectWise RMM / IT Glue / Auvik

Customer-focused communication

AI technologies interest

Tools

ConnectWise RMM

IT Glue

Auvik

Meraki

WatchGuard

Azure AD

Hyper-V

Job description

First Focus Information Technology, Inc. is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting US-based clients across Microsoft environments, cloud platforms and enterprise infrastructure.

You'll tackle Level 2-3 tickets and escalations, mentor junior staff, and help continually improve documentation and processes while delivering excellent customer service in a hybrid Manila-based role.