Senior MSP L3 Service Engineer - Remote

PeoplePartners; Philippines; Remote; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Remote work setup

HMO on Day 1

13th Month Pay

Leave credits

Job summary

PeoplePartners seeks an experienced AU L3 Service Engineer to act as the senior technical escalation point for an Australian MSP client. You will stabilise environments, troubleshoot complex issues, and drive permanent fixes while mentoring L1/L2 engineers.

The role emphasizes engineering over ticket handling, with a remote setup and strong emphasis on documentation, standards, and knowledge sharing. Excellent problem-solving and collaboration are essential.

Qualifications

• 5+ years of relevant IT engineering or technical support experience.
• Strong experience working in an MSP or fast-paced service environment.
• Advanced troubleshooting and problem-solving skills.
• Experience troubleshooting infrastructure, cloud, security, systems, networks, and applications.

Responsibilities

• Resolve complex incidents escalated from L2.
• Act as final internal escalation before vendor escalation.
• Troubleshoot infrastructure, cloud, security, systems, networks, and applications.
• Own high-risk/high-impact incidents through resolution.
• Perform root cause analysis for recurring/complex incidents.
• Identify and implement permanent fixes to reduce repeat issues.
• Design, scope, test, validate, and implement technical solutions.
• Deliver project work within timeframes and budgets.
• Support successful project-to-BAU handovers.
• Produce accurate as-built documentation.

Skills

5+ years IT engineering experience

MSP environment experience

Advanced troubleshooting

Root cause analysis (RCA)

Tools

ConnectWise

Job description

PeoplePartners seeks an experienced AU L3 Service Engineer to act as the senior technical escalation point for an Australian MSP client. You will stabilise environments, troubleshoot complex issues, and drive permanent fixes while mentoring L1/L2 engineers.

The role emphasizes engineering over ticket handling, with a remote setup and strong emphasis on documentation, standards, and knowledge sharing. Excellent problem-solving and collaboration are essential.