Senior MSP Engineer – 365, Cybersecurity & Escalations

Web Design Davao; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Day shift

On-site in Davao City

Job summary

Web Design Davao is seeking an experienced Level 3 Engineer to join our technical services team in the Philippines. This senior role focuses on complex troubleshooting, Microsoft 365 administration, cybersecurity, networking, servers, and cloud environments, with Level 2/3 escalations.

You will mentor Level 1 and 2 technicians and collaborate with Australian MSP clients on PSA/RMM automation, PowerShell, and AI‑assisted service delivery.

Qualifications

• 3–5+ years MSP experience required.
• Strong Microsoft 365, Entra ID, Exchange Online, Defender, networking and PSA/ticketing experience.
• Leadership experience mentoring Level 1 and Level 2 technicians.
• Experience with Australian MSP clients, PSA/RMM automation, PowerShell, Power Automate, AI-assisted service delivery, Essential Eight, and ISO 27001.

Responsibilities

• Provide Level 3 engineering support across multiple client environments.
• Troubleshoot complex issues and manage escalations to resolution.
• Mentor Level 1/2 technicians and share knowledge.
• Maintain technical documentation and PSA/ticketing workflows.

Skills

MSP experience

Microsoft 365

Entra ID

Exchange Online

Defender

Networking

Cybersecurity

Documentation

Leadership

Mentoring

Tools

PSA/RMM automation

PowerShell

Power Automate

AI-assisted service

ISO 27001

Job description

Web Design Davao is seeking an experienced Level 3 Engineer to join our technical services team in the Philippines. This senior role focuses on complex troubleshooting, Microsoft 365 administration, cybersecurity, networking, servers, and cloud environments, with Level 2/3 escalations.

You will mentor Level 1 and 2 technicians and collaborate with Australian MSP clients on PSA/RMM automation, PowerShell, and AI‑assisted service delivery.