MSP Systems Engineer (L2/L3) - Azure, 365 & VDI

OSA Outsourcing Advantage; Mexico; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Collaborative work environment

Job summary

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer with a strong background in MSP environments to join our team. The ideal candidate will support multiple clients, troubleshoot complex infrastructure issues, and manage Microsoft-based environments.

This highly technical, organized, and proactive professional will diagnose issues independently, research solutions, and deliver exceptional support across diverse client environments, ensuring SLAs are met.

Qualifications

• Minimum 3 years of experience in an MSP environment.
• Proven experience supporting multiple clients and diverse IT environments.
• Strong troubleshooting and analytical skills to resolve complex issues.
• Ability to work independently, prioritize tasks, and perform under pressure.
• Strong written and verbal communication skills.
• Experience documenting technical processes and configurations.

Responsibilities

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers.
• Manage and support Microsoft cloud technologies including Entra ID, Exchange Online, SharePoint, and Intune.
• Administer Windows Server environments, Active Directory, Domain Controllers, and Group Policy.
• Configure and maintain network infrastructure including firewalls and VPNs.
• Support virtualization environments and Azure infrastructure components.
• Document service resolutions, configurations, and diagrams.
• Create technical documentation and knowledge base articles.
• Research new technologies to improve client environments.
• Communicate effectively with clients, team members, and vendors.
• Prioritize and manage tickets while meeting SLAs.
• Collaborate with engineers and internal teams to resolve escalations.

Skills

MSP experience

Multi-client support

Troubleshooting skills

Strong communication

Organized and proactive

Tools

PowerShell

Azure

Azure Virtual Machines

Azure Virtual Desktop

Windows Server

Active Directory

Group Policy

Intune

Entra ID

Exchange Online

SharePoint

VPN technologies

Firewalls

DPI-SSL

Job description

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer with a strong background in MSP environments to join our team. The ideal candidate will support multiple clients, troubleshoot complex infrastructure issues, and manage Microsoft-based environments.

This highly technical, organized, and proactive professional will diagnose issues independently, research solutions, and deliver exceptional support across diverse client environments, ensuring SLAs are met.