Global Workforce Manager - WFM & Forecasting

Eucalyptus; Manila; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Comprehensive health coverage

Vacation and parental leave

Learning budgets and certifications

Wellness budgets and transport allowance

Job summary

A health-focused organization is seeking a Global Workforce Management Specialist in Manila. This role requires at least 4 years of experience in workforce management, strong analytical skills, and operational execution excellence. You will ensure staffing meets demand across various channels and timelines, while also managing real-time support coordination and operational costs. Joining this organization offers comprehensive health coverage and opportunities for career growth.

Qualifications

• At least 4 years of proven experience in workforce management.
• Comfortable with forecasting models and analytics tools.
• Strong understanding of SLA management in complex environments.

Responsibilities

• Build and refine multi-horizon forecasts for staffing needs.
• Create and maintain schedules that balance service levels.
• Monitor intraday volumes and adjust staffing as needed.

Skills

Workforce management experience

Data analysis

Scheduling

Real-time staffing

Problem-solving

Job description

A health-focused organization is seeking a Global Workforce Management Specialist in Manila. This role requires at least 4 years of experience in workforce management, strong analytical skills, and operational execution excellence. You will ensure staffing meets demand across various channels and timelines, while also managing real-time support coordination and operational costs. Joining this organization offers comprehensive health coverage and opportunities for career growth.