Senior Manager, Process Excellence & Transformation

EXL; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

EXL is seeking a Transformation Professional to partner with clients in engineering and re-engineering processes, and to deliver impactful operational transformations. You will help design strategies and deliver digital solutions that support the journey toward process excellence.

You will collaborate with Operations and Support Leaders to translate business objectives into scalable process, analytics, and digital solutions across client programs.

Qualifications

• Experience in process improvement and transformation programs.
• Strong project management capabilities (planning, execution, monitoring, and reporting).
• Exposure to consulting environments, preferably within Insurance domain or similar.
• Familiarity with Lean Six Sigma methodologies and digital levers (RPA, analytics, ML/AI).

Responsibilities

• Lead large-scale process improvement and transformation initiatives across client engagements.
• Identify, design, and implement continuous improvement and digital solutions with clients.
• Drive process standardization and best-practice sharing across programs.
• Develop compelling business cases for transformation opportunities including CI, analytics, and digital interventions.
• Collaborate with Operations, Transformation, and Analytics teams on opportunity identification and solution design.
• Track and ensure timely delivery of digital and CI initiatives.
• Engage senior stakeholders with clear articulation of transformation strategies and value propositions.
• Establish governance frameworks and track alignment across stakeholders.
• Coach operational teams on change management and adoption of new tools and methodologies.
• Drive enterprise-wide adoption of transformation tools and techniques with measurable business impact.

Skills

Operational planning

Process management

Quality control

Process improvement

Quality assurance

Project management

Analytics tools

Education

Bachelor's degree

Lean Six Sigma Green Belt or Black Belt

PMP / PRINCE2 certification

Digital/Analytics tools exposure

Tools

Project management tools

Analytics tools

RPA tools

Analytics platforms

Job description

EXL is seeking a Transformation Professional to partner with clients in engineering and re-engineering processes, and to deliver impactful operational transformations. You will help design strategies and deliver digital solutions that support the journey toward process excellence.

You will collaborate with Operations and Support Leaders to translate business objectives into scalable process, analytics, and digital solutions across client programs.