Senior Manager, Business Transformation & Process Excellence

8003 Accenture Inc Company; Muntinlupa; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Accenture is seeking a Business Transformation Senior Manager to lead process improvement initiatives and guide business owners in enhancing process performance in a project environment.

You will build and deliver delivery excellence training, coach on business excellence principles, and ensure standardized processes are created, monitored and analyzed across functions. The role focuses on KPI reporting, cross-functional initiatives, and expanding a culture of quality in a dynamic setting.

Qualifications

• 15+ years of experience in Business Transformation under BPO or Shared Services industry.
• At least 10 years of experience in leadership position.
• Black Belt trained or certified with AI and RPA.

Responsibilities

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment.
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes.
• Support the development and implementation of a formal management review of KPI results, and train and coach all functional areas on measurement principles.
• Provide input to weekly/monthly KPI reports and review meetings.
• Facilitate cross-functional Process Improvement Initiatives and root cause analysis.
• Implement strategic quality direction into operational guidelines and practices and support expansion of quality culture.
• Provide support to develop tracking assets for success stories and lessons learned.
• Communicate to key management stakeholders on salient quality issues and business opportunities.

Skills

Leadership (10+ yrs)

Business Transformation

Black Belt Certified

AI & RPA

Insurance industry

ASEAN market

Local vs Non-Local

Education

College graduate

Job description

Accenture is seeking a Business Transformation Senior Manager to lead process improvement initiatives and guide business owners in enhancing process performance in a project environment.

You will build and deliver delivery excellence training, coach on business excellence principles, and ensure standardized processes are created, monitored and analyzed across functions. The role focuses on KPI reporting, cross-functional initiatives, and expanding a culture of quality in a dynamic setting.