Process Excellence Manager (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading staffing solutions provider is looking for an experienced Quality/Process Excellence professional in Cebu City. This role, which operates on a nightshift schedule, will involve leading consulting assignments and driving process improvement initiatives. The ideal candidate must have at least 8 years of relevant experience, a Six Sigma Green Belt Certification, and strong communication skills. This position is 100% onsite and requires flexibility regarding working conditions.

Qualifications

• Minimum 8 years experience in Quality/Process Excellence.
• Must have Six Sigma Green Belt Certification.
• Proven experience in outsourcing/offshoring industry.

Responsibilities

• Lead consulting assignments to deliver business value.
• Support process excellence initiatives in a fast-paced environment.
• Drive benchmarking and best practices across accounts.
• Identify process gaps and improvement opportunities.

Skills

End-to-end Quality/Process Excellence

Six Sigma

Process Improvement

Communication Skills

Analytical Skills

Education

At least 2 years in college

Job description

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Nightshift – No fixed weekends off

Roles & Responsibilities

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Drive projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Ensure all process metrics are met.

Minimum Requirements

• With at least 8 years of experience in end-to-end Quality/Process Excellence
• With at least a Six Sigma Green Belt Certification
• Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
• Experience in managing Quality / Process Excellence initiatives for Large Engagements.
• Must have led/ driven six sigma and lean projects.
• Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
• Must have worked in cross functional teams and demonstrated ability to drive change in the process.
• Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
• Finished at least 2 years in college without back subjects.
• Amenable to all of the working conditions