Call Center Process Excellence Manager (Cebu City) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A dynamic staffing solutions company is seeking a Process Excellence Manager in Cebu City. In this role, you will lead consulting assignments, support various process improvement initiatives, and manage quality excellence for large engagements. You should have over 8 years of experience in the outsourcing industry, a Six Sigma Green Belt certification, and a proven ability to drive change and improve business processes effectively. This is a full-time onsite position with immediate start available.

Qualifications

• 8+ years of experience in Quality/Process Excellence.
• Six Sigma Green Belt Certification.
• Experience in large transformational programs.

Responsibilities

• Lead consulting assignments delivering business value.
• Support process excellence initiatives.
• Identify process gaps and drive improvement projects.

Skills

Six Sigma

Lean methodologies

Process improvement

Excellent communication skills

Education

At least 2 years in college

Job description

About the job: Process Excellence Manager (Cebu City) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: NightShift – No fixed weekends off

Roles & Responsibilities:

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Drive projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for quality/process excellence initiatives for large engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen.
• Ensure all process metrics are met.

Minimum Requirements:

• With at least 8 years of experience in end-to-end Quality/Process Excellence
• With at least a Six Sigma Green Belt Certification
• Excellent head with a demonstrated history of working in the outsourcing/offshoring industry.
• Experience in managing quality/process excellence initiatives for large engagements.
• Must have led/driven Six Sigma and lean projects.
• Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
• Must have worked in cross-functional teams and demonstrated the ability to drive change in the process.
• Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
• Finished at least 2 years in college without back subjects.
• Amenable to all of the working conditions