Senior Manager Payments & Merchant Acquiring

SM Retail Inc; Philippines; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

SM Retail Inc. is seeking a Senior Manager – Payments & Merchant Acquiring to lead our payment partnerships, EFT POS operations, and digital payment solutions across physical stores and e-commerce channels.

The role requires a deep understanding of EFT POS, payment acceptance, and merchant relationships, with at least 10–12 years in related fields and 5 years in leadership. You will drive commercial negotiations, SLA monitoring, and process improvements to ensure seamless payment experiences.

Qualifications

• Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field.
• At least 10–12 years of relevant experience in merchant acquiring, banking, fintech, payment service providers, or payment gateway solutions.
• At least 5 years of leadership experience managing teams and external partners.
• Proven experience managing acquiring bank relationships and commercial negotiations.
• Strong understanding of EFT POS, payment acceptance, and e-commerce payment solutions.

Responsibilities

• Manage acquiring bank and payment partner relationships, including commercial negotiations and cost optimization.
• Oversee EFT POS operations, payment infrastructure, and e-commerce payment solutions.
• Ensure reliable payment processing through SLA monitoring and incident management.
• Manage merchant contracts, renewals, and compliance requirements.
• Lead the payment operations team and drive service quality and operational efficiency.

Skills

Leadership

Merchant acquiring knowledge

Negotiation

Education

Bachelor's degree in Business, Finance, IT, Engineering or related field

Job description

About the Role

We are looking for a Senior Manager – Payments & Merchant Acquiring to lead payment partnerships, EFT POS operations, and digital payment solutions. This role drives commercial competitiveness, reliable payment operations, and seamless payment experiences across our physical stores and e-commerce channels.

Key Responsibilities

• Manage acquiring bank and payment partner relationships, including commercial negotiations and cost optimization.
• Oversee EFT POS operations, payment infrastructure, and e-commerce payment solutions.
• Ensure reliable payment processing through SLA monitoring and incident management.
• Manage merchant contracts, renewals, and compliance requirements.
• Lead the payment operations team and drive service quality and operational efficiency.

Qualifications

• Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field.
• At least 10–12 years of relevant experience in merchant acquiring, banking, fintech, payment service providers, or payment gateway solutions.
• At least 5 years of leadership experience managing teams and external partners.
• Proven experience managing acquiring bank relationships and commercial negotiations.
• Strong understanding of EFT POS, payment acceptance, and e-commerce payment solutions.

Preferred Industry Background: Acquiring banks, payment service providers (PSPs), payment facilitators (PayFacs), fintech companies, payment gateway providers, and related payment services industries.