Senior Manager, Credit

SM Retail Inc.; Pasay; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

SM Retail, Inc. is seeking a Senior Manager, Credit to oversee the end-to-end payments acquiring ecosystem and EFT operations for the SM Retail Group.

The position drives strategic partner relationships and commercial negotiations while ensuring a high-performing operation and support team across physical and digital channels. The role leads complex negotiations on MDR, terminal fees, and compliant merchant contracts, and ensures 100% payment readiness for store events through EFT POS deployment

Qualifications

• At least 10–12 years in merchant acquiring, payments, fintech, PSPs or gateway solutions.
• Minimum 5 years in a leadership role managing teams and external partners.
• Proven experience handling acquiring bank relationships and commercial negotiations.
• Experience in EFT POS, payment acceptance, and eCommerce solutions.
• Preferred: acquiring banks, PSPs, fintechs, and payment gateway providers.

Responsibilities

• Act as primary relationship owner for acquiring banks, PSPs, PayFacs and other partners for scalable payment acceptance across physical and digital channels.
• Lead complex negotiations for Merchant Discount Rates, terminal fees, and merchant contracts.
• Oversee EFT POS Terminal and E‑commerce infrastructure and operations.
• Coordinate deployment, accreditation and management of EFT POS terminals for store events and openings.
• Drive payment gateway integration and digital wallet expansions across channels.
• Direct EMS support to enforce service standards and resolve incidents swiftly.
• Enforce SLAs with internal and external teams to preserve transaction continuity.
• Coordinate card testing and production rollouts for high-quality operations.
• Lead cross-functional reviews and renewal of merchant/service contracts with Legal and Finance.
• Manage, mentor and drive performance metrics for Assistant Managers and Supervisors.
• Foster culture of continuous improvement and high service quality.

Skills

Merchant acquiring

Payments

Leadership

Negotiations

EFT POS

E-commerce

Stakeholder management

Team mentoring

Operational improvement

Job description

Senior Manager, Credit

SM Retail, Inc. Head Office

Job Purpose: Manages the end-to-end payments acquiring ecosystem and EFT operations across the SM Retail Group. This role drives strategic partner relationships and commercial negotiations while ensuring technical retail readiness through a high-performing operation and support team.

Responsibilities

• Serve as the primary relationship owner for acquiring banks, payment service providers (PSPs), payment facilitators (PayFacs) and other payment partners to ensure the delivery of competitive, compliant, and scalable payment acceptance solutions across physical and digital channels
• Lead complex commercial negotiations for competitive Merchant Discount Rates (MDR), terminal fees, and compliant merchant contracts.
• EFT POS Terminal and E-com Infrastructure & Operations
• Oversee the deployment, accreditation, and management of EFT POS terminals to guarantee 100% payment readiness for all store events and openings.
• Drive payment gateway integration and digital wallet expansions across all e-commerce channels to optimize customer checkout experiences.
• Direct the EMS support unit to enforce strict technical service standards and resolve critical payment incidents swiftly.
• o Enforce strict service level agreements (SLAs) with internal teams and external providers to preserve
• transaction continuity across the group
• Coordinate high-stakes card testing and production rollouts to ensure seamless, high-quality operations for all business units.
• Spearheads the cross-functional review, compliance tracking, and renewal of merchant and service contracts in alignment with Legal and Finance guidelines
• Team Leadership & Performance
• Manage, mentor, and drive performance metrics for a team of Assistant Managers and Supervisors.
• Foster an operational culture focused on continuous improvement and high service quality.

Key Qualifications

• At least 10-12 years of experience in merchant acquiring, payments, banking, fintech, Payment Service providers or payment gateway solutions.
• Minimum 5 years in a leadership role managing teams and external partners.
• Proven experience handling acquiring bank relationships and commercial negotiations.
• Experience in EFT POS, payment acceptance, and eCommerce solutions.
• Preferred Industry Background: Acquiring Banks, Payment Service Providers (PSPs), Fintech companies, payment gateway providers and other related payment services industries.