Merchant Operations Manager

Nicoll Curtin; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Nicoll Curtin is seeking a Merchant Operations & Risk Manager for a fast-growing payments company. This 12-month contract role is based in Metro Manila, focusing on tightening operations, managing risk, and building a sustainable setup.

You will operate as an individual contributor rather than a large team, coordinating with multiple departments to drive improvements. You will oversee onboarding, processing, settlement, disputes, and fraud controls, and you will create dashboards to monitor

Qualifications

• 5+ years in merchant acquiring, payments, banking, fintech, or card schemes.
• Strong knowledge of merchant processing, settlement, disputes, and fraud.
• Experience with Visa and Mastercard rules.
• Experience with chargebacks, fraud controls, and PCI DSS.
• Proven track record leading projects across multiple teams.
• Clear communication with senior stakeholders.

Responsibilities

• Oversee day-to-day acquiring operations, from merchant onboarding to settlement, disputes, and servicing.
• Spot gaps in processes and controls, and fix them.
• Keep the business in line with card scheme rules and regulations, and track every fix until it's closed.
• Strengthen how merchants are onboarded, monitored, and risk-assessed.
• Build dashboards that show how the merchant portfolio is performing.
• Lead working sessions with Operations, Risk, Compliance, Finance, Product, and Tech.
• Give senior leaders clear, regular updates.

Skills

Merchant processing

Settlement

Disputes

Fraud controls

Visa/Mastercard rules

PCI DSS

Project leadership

Analytical thinking

Stakeholder communication

Job description

We're hiring a Merchant Operations & Risk Manager for a fast-growing payments company.

The company helps merchants accept card payments, and it has grown faster than its processes and controls. This role steps in to tighten operations, manage risk, and build a setup the team can run on its own. You'll work as an individual contributor inside the business, getting teams to move together rather than managing a large team.

This is an initial 12-month contract based in Metro Manila.

What you'll do

• Oversee day-to-day acquiring operations, from merchant onboarding to settlement, disputes, and servicing
• Spot gaps in processes and controls, and fix them
• Keep the business in line with card scheme rules and regulations, and track every fix until it's closed
• Strengthen how merchants are onboarded, monitored, and risk-assessed
• Build dashboards that show how the merchant portfolio is performing
• Lead working sessions with Operations, Risk, Compliance, Finance, Product, and Tech
• Give senior leaders clear, regular updates

What we're looking for

• 5+ years in merchant acquiring, payments, banking, fintech, or card schemes
• Solid grasp of merchant processing, settlement, disputes, and fraud
• Working knowledge of Visa and Mastercard rules
• Experience with chargebacks, fraud controls, and PCI DSS
• A record of leading projects across several teams
• Sharp analysis and clear communication with senior stakeholders

Nice to have

• Experience at a PayFac, PSP, or merchant aggregator
• Pricing and profitability analysis
• Reconciliation and settlement process design
• Consulting or transformation experience

Your experience needs to be on the merchant side of payments. Card issuing-only backgrounds won't be the right fit.