Senior Manager, Operational Excellence & Transformation

Conduent; Pasay; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Conduent in Metro Manila is seeking an experienced Manager, Operational Excellence to lead enterprise improvements from problem definition through sustained execution. You will partner with senior leaders to define issues, build business cases, and drive cross-functional initiatives to measurable value.

The role requires strong analytical abilities, project management skills, and the ability to guide teams toward adoption, with a focus on delivering tangible business results for clients.

Qualifications

• Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
• Proven experience as a Manager, Operational Excellence or similar role.
• Excellent analytical and problem-solving skills.
• Ability to manage and lead cross-functional teams.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Relevant certifications such as Project Management Certification is a plus.
• Lean Six Sigma Black Belt certification is preferred.

Responsibilities

• Lead cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
• Identify root causes, control gaps, failure points, adoption barriers, and material business risks.
• Build scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Translate findings into actions, owners, checkpoints, adoption measures, and outcome tracking.
• Partner with senior leaders to pressure-test assumptions, develop business cases, and convert ambiguity into executable plans.
• Evaluate readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx capability.
• Provide independent support and feedback to clients on business challenges.

Skills

Analytical skills

Problem solving

Cross-functional leadership

Project management

Strong communication

Education

Bachelor's degree

Graduate Diploma

Professional Degree

Job description

Conduent in Metro Manila is seeking an experienced Manager, Operational Excellence to lead enterprise improvements from problem definition through sustained execution. You will partner with senior leaders to define issues, build business cases, and drive cross-functional initiatives to measurable value.

The role requires strong analytical abilities, project management skills, and the ability to guide teams toward adoption, with a focus on delivering tangible business results for clients.