Senior Manager, Operational Excellence

Conduent, Inc.; Philippines; Remote; PHP 900,000 - 1,800,000; Full time

Job summary

Conduent seeks a seasoned Manager of Operational Excellence in the Philippines to drive enterprise improvements from problem framing to sustained delivery. You will lead cross-functional teams, conduct root-cause analyses, and craft governance models and playbooks to ensure measurable impact for clients and internal operations.

You will partner with senior leaders to develop business cases, test assumptions, and enable transformation initiatives while facilitating BAU handoff and capability

Qualifications

• Bachelor or higher degree in any field.
• Proven experience in managerial or operational-excellence roles.
• Certifications like Lean Six Sigma and project-management credentials are a plus.

Responsibilities

• Lead enterprise operational improvement from problem definition through execution.
• Provide objective assessment, root-cause analysis, governance, and design of operating models.
• Identify risks across quality, workforce, compliance, CX, and performance.
• Develop scalable playbooks, workflows, RACIs, and escalation paths.
• Translate findings into actions with owners, checkpoints, and adoption measures.
• Support executive decision-making and business-case development.

Skills

Analytical thinking

Problem solving

Cross-functional leadership

Project management

Verbal communication

Written communication

Education

Graduate/Bachelor's/Postgraduate degree in any field

Tools

Lean Six Sigma

Project Management Certification

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibility:

Leads enterprise operational improvement from problem definition through sustained execution.

Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.

• Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
• Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance.
• Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff.
• Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
• Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability.
• Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition

Requirements:

• Graduate Diploma, Bachelor' s Degree, Post Graduate Diploma, or Professional Degree in any field
• Proven experience as a Manager, Operational Excellence or similar role
• Excellent analytical and problem-solving skills
• Ability to manage and lead cross-functional teams
• Strong project management skills
• Excellent verbal and written communication skills
• Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus
• Lean Six Sigma Black Belt certification is preferred

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .