Customer Experience Leader & Team Coach

Conduent; Batan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Conduent is seeking a capable team leader in the Philippines to drive SLA performance, revenue optimization, and compliant service delivery. You will oversee a team, guide performance, and implement process improvements while aligning with policies and budgets.

This role focuses on coaching staff, managing operational metrics, and ensuring quality deliverables within a dynamic, multi-client environment. A strong leadership presence and stakeholder collaboration are essential.

Responsibilities

• Manages team members to deliver SLAs.
• Manages revenue optimization and reduction of penalties.
• Delivers quality, productivity, and compliance KPI reports.
• Coaches team members for continuous development.
• Identifies process improvement opportunities and deploys action plans.
• Manages delivery strategies and service line penetration.
• Performs other duties as assigned.
• Complies with all policies, procedures and standards.

Job description

Conduent is seeking a capable team leader in the Philippines to drive SLA performance, revenue optimization, and compliant service delivery. You will oversee a team, guide performance, and implement process improvements while aligning with policies and budgets.

This role focuses on coaching staff, managing operational metrics, and ensuring quality deliverables within a dynamic, multi-client environment. A strong leadership presence and stakeholder collaboration are essential.