Customer Experience Leader - Team Performance & Growth

Conduent; Batangas City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Conduent in the Philippines seeks a capable team leader to oversee a group of professionals, ensuring service levels and performance targets are met. The role emphasizes accountability for team results and the ability to adapt plans when faced with resource constraints.

You will guide operational staff, manage hiring and training for 3+ employees, and provide technical guidance to customers while aligning with policy and governance frameworks.

Qualifications

• Leads team performance and results.
• Coaches team members for continuous development.
• Provides technical guidance to employees, colleagues, and customers.
• Adapts plans and priorities based on resource and operational challenges.

Responsibilities

• Manages team members to deliver SLAs.
• Manages revenue optimization and reduction of penalties.
• Delivers quality, productivity, and compliance KPI reports.
• Coaches team members for continuous development.
• Identifies process improvement opportunities and deploys action plans.
• Manages delivery strategies and service line penetration.
• Performs other duties as assigned.
• Complies with all policies, procedures and standards.

Job description

Conduent in the Philippines seeks a capable team leader to oversee a group of professionals, ensuring service levels and performance targets are met. The role emphasizes accountability for team results and the ability to adapt plans when faced with resource constraints.

You will guide operational staff, manage hiring and training for 3+ employees, and provide technical guidance to customers while aligning with policy and governance frameworks.