Senior Manager, Enterprise Onboarding & Adoption

Manatal; Manila; Presencial; PHP 2.255.000 - 3.383.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical healthcare plan

Development allowance

2 weeks of work from anywhere per year

Descripción de la vacante

Manatal is seeking a Senior Manager, Implementation & Client Success to lead onboarding for large enterprise accounts from Bangkok. You will work with the Customer Success team to streamline workflows, manage data migrations, and drive adoption across the platform.

You will coordinate training, monitor usage, and provide updates to upper management while collaborating with Product to close gaps. English fluency and cross-time-zone experience are essential.

Formación

• 3+ years in SaaS Customer Success, account management, implementation, operations, or onboarding.
• Experience with onboarding large enterprise accounts and managing cross-functional collaboration.
• Strong organizational and project-management skills; ability to multi-task and meet milestones.
• Excellent written and verbal English communication; comfortable coordinating with global teams.

Responsabilidades

• Execute onboarding workflows for large accounts to ensure timely completion.
• Coordinate and schedule training sessions with Customer Success.
• Track onboarding milestones and data migrations for accuracy and pace.
• Monitor product adoption and identify accounts needing additional engagement.
• Provide real-time status updates to upper management on onboarding progress.
• Collaborate with Product to address feature gaps impacting onboarding.

Conocimientos

SaaS Customer Success

Account Management

Implementation

Operations

Onboarding

Project management

English communication

Herramientas

HubSpot

JIRA

Intercom

Data migration tools

Descripción del empleo

Manatal is seeking a Senior Manager, Implementation & Client Success to lead onboarding for large enterprise accounts from Bangkok. You will work with the Customer Success team to streamline workflows, manage data migrations, and drive adoption across the platform.

You will coordinate training, monitor usage, and provide updates to upper management while collaborating with Product to close gaps. English fluency and cross-time-zone experience are essential.