- Act as a trusted HR advisor to senior leaders and managers.
- Provide practical guidance on complex people and organizational matters.
- Build strong stakeholder relationships and influence decisions across the business.
- Lead and develop the HR team and strengthen overall HR capability.
Employee Relations & Compliance
- Lead complex employee relations, performance, disciplinary and termination matters.
- Ensure compliance with Philippine labor laws and DOLE requirements.
- Maintain strong HR governance, documentation and audit readiness.
- Balance employee fairness, legal risk and commercial considerations in HR decisions.
HR Operations & Scaling
- Improve HR policies, processes and employee lifecycle practices.
- Strengthen HR systems and automation to support business growth.
- Establish clearer operating rhythms, ownership and accountability across HR.
- Lead HR process improvement and transformation initiatives.
Compensation & Performance
- Support salary benchmarking, pay structures and compensation governance.
- Strengthen performance management frameworks and ensure performance and reward decisions are supported by clear data.
- Use workforce, attrition and market data to support management decision-making.
Cross-Functional Partnership
Partner closely with teams responsible for Recruitment, HR Business Partnering, Learning & Capability, Employee Engagement, Employer Branding and Operations to ensure people initiatives are aligned and effectively executed.
Qualifications:
- Progressive HR leadership experience, ideally within BPO, RPO, staffing, shared services, professional services or another fast-paced, people-intensive environment.
- Strong experience across employee relations, HR operations, labor compliance and performance management.
- Sound knowledge of Philippine labor law and DOLE requirements.
- Experience improving or building HR processes, systems and operating practices.
- Strong stakeholder management skills with the confidence to work with senior leadership.
- Exposure to compensation benchmarking, HRIS, workforce analytics and/or HR transformation is highly desirable.
- Experience working within a larger or mature HR organization would be an advantage.
- Bachelor's degree in HR, Psychology, Business Administration or a related discipline.