Senior Manager, Client Services - Financial Wellness

Empower; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Empower in the Philippines is seeking a Senior Manager Client Services to lead and oversee client service activities at plan sponsor and advisor levels. You will modify and execute policies, ensuring high quality service in a cost-efficient manner and providing leadership to the team.

The role requires guiding Client Service Managers, driving performance, and aligning resources with service goals while maintaining compliance with regulatory requirements and policies.

Qualifications

• 5+ years of relevant work experience or equivalent.
• Previous management experience leading a client-facing service team.
• Experience attracting, managing, retaining, coaching, and developing employees.
• Familiarity with employee benefits recordkeeping systems and processes.
• Fluency in English.
• Ability to work overnight hours.
• FINRA Fingerprinting required.

Responsibilities

• Lead and oversee assigned Client Service Managers responsible for supporting plan sponsors and advisors.
• Ensure consistent, high-quality client service delivered efficiently and cost-effectively.
• Provide leadership, coaching, performance management, and professional development to team members.
• Establish team objectives, allocate resources, and manage schedules and priorities.
• Oversee client complaints and legal-related matters according to policies and procedures.
• Recommend changes to policies and establish procedures to improve service delivery.

Skills

5+ years experience

Team leadership

Coaching & development

Client service excellence

Fluent English

Overnight shifts

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Empower in the Philippines is seeking a Senior Manager Client Services to lead and oversee client service activities at plan sponsor and advisor levels. You will modify and execute policies, ensuring high quality service in a cost-efficient manner and providing leadership to the team.

The role requires guiding Client Service Managers, driving performance, and aligning resources with service goals while maintaining compliance with regulatory requirements and policies.