Senior Manager Client Services

Empower; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Empower in Manila is seeking a Senior Manager Client Services to oversee client service activities at plan sponsor and advisor levels and to drive policy execution for high-quality, cost-efficient service. You will lead the Client Service Managers, guide staff growth, and ensure fair handling of legal issues and complaints.

The role requires a Bachelor's degree, 5+ years of relevant leadership experience, and proven ability to manage a team, develop staff, and optimize service delivery using MS

Qualifications

• Bachelor's degree required or equivalent experience.
• 5+ years of relevant work experience.
• Previous management experience leading a client-facing service team.
• Experience attracting, managing, retaining and developing staff.
• Familiarity with employee benefits recordkeeping systems and processes.

Responsibilities

• Manage and oversee assigned Client Service Managers.
• Ensure high-quality service is provided to all clients in a cost-efficient manner.
• Provide leadership to the team including growth and development.
• Ensure legal issues and complaints are handled fairly and consistently.
• Recommend changes to policies and establish procedures affecting the organization.
• Meet objectives and allocate resources to meet schedules and goals.
• Stay current on legal and regulatory issues and their impact on Empower's clients.

Skills

Leadership

Client service

Staff development

Regulatory awareness

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Senior Manager Client Services is responsible for managing and overseeing assigned client service activities, at the plan sponsor and advisor level, and for modifying and executing policies. This position is responsible for ensuring high-quality service is provided to all plan sponsors and advisors (clients) in an efficient and cost-effective manner and to provide leadership to all members of the team

What you will do

• Manage and oversee assigned Client Service Managers
• Ensure high-quality service of individual products is provided to all clients in an efficient, cost-effective manner
• Provide leadership to all members of the team, including their growth and development and job enrichment
• Ensure legal issues and complaints are handled fairly & consistently
• Recommended changes to policies and establish procedures that affect immediate organization
• Meet objectives and determine how to use resources to meet schedules and goals
• Stay current on legal and regulatory issues and how these impact Empower's clients

What you will do

• Bachelor's degree in a related field or an equivalent combination of education and work experience
• 5+ years relevant work experience, or an equivalent combination of training and experience
• Previous management experience leading a client facing a service team
• Previous experience attracting, managing, retaining, and growing/developing staff
• Familiarity with employee benefits recordkeeping systems and processes
• Adept at Microsoft Office software programs