Senior Manager, Client Services — Lead & Elevate Teams

Empower Finance; Pateros; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Empower Finance is seeking a Senior Manager Client Services to lead a team dedicated to providing high‑quality service to plan sponsors and advisors. You will oversee client service managers, shape policies, and drive efficient, cost-effective service delivery.

The role requires several years of experience managing client-facing teams, strong leadership, and a focus on compliance and excellence in service. This position supports overnight hours as needed and emphasizes empowerment and growth

Qualifications

• Bachelor’s degree required or equivalent combination of education and work experience.
• 5+ years of relevant work experience or an equivalent combination of training and experience.
• Previous management experience leading a client-facing service team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing employees.
• Familiarity with employee benefits recordkeeping systems and processes.
• Proficiency with Microsoft Office Suite.
• Fluency in English.
• Ability to work overnight hours.
• FINRA Fingerprinting required.

Responsibilities

• Lead and oversee assigned Client Service Managers responsible for supporting plan sponsors and advisors.
• Ensure consistent, high-quality client service is delivered efficiently and cost-effectively across assigned products and client relationships.
• Provide leadership, coaching, performance management, and professional development to team members to support employee growth, engagement, and job enrichment.
• Establish team objectives, allocate resources, and manage schedules and priorities to achieve service and business goals.
• Oversee client complaints and legal-related matters to ensure they are handled fairly, consistently, and in accordance with established policies and procedures.
• Recommend changes to policies and establish procedures that support the immediate organization and improve client service delivery.
• Monitor applicable legal and regulatory developments and assess their impact on clients, service delivery, and team processes.
• Partner with internal stakeholders to address escalated client service issues and support effective resolution.

Skills

Leadership

People management

Communication

Project management

Microsoft Office

Fluency in English

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Empower Finance is seeking a Senior Manager Client Services to lead a team dedicated to providing high‑quality service to plan sponsors and advisors. You will oversee client service managers, shape policies, and drive efficient, cost-effective service delivery.

The role requires several years of experience managing client-facing teams, strong leadership, and a focus on compliance and excellence in service. This position supports overnight hours as needed and emphasizes empowerment and growth