Senior MAC Engineer (JAMF Pro)

Capgemini; Pasay; Hybrid; PHP 1,116,000 - 1,897,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Capgemini is seeking a Senior MAC Engineer (JAMF Pro) to support worldwide macOS deployments. You will handle Jamf Pro config, troubleshooting, and maintenance, and lead advanced Mac system issue resolution.

The role involves infrastructure management for macOS deployments, rapid incident response, and collaboration with cross-functional teams to implement enterprise-wide solutions. A strong focus on security policies and documentation is required.

Qualifications

• 4+ years macOS knowledge.
• 4+ years managing deployments.
• 3+ years Change Management.
• 3+ years shell script experience.
• 4+ years of Jamf experience or Jamf 300 Certification.
• 1+ Service Now or equivalent ticketing system experience.
• 5+ years of related technical support experience.
• 1+ years Apple Enterprise Technologies.
• LDAP/Active Directory experience.
• ITIL knowledge.
• Networking/Firewall/NAT experience.
• Ability to work in a 24x7 on-call after hours rotation.

Responsibilities

• Support macOS deployment technologies to a worldwide enterprise.
• Jamf Pro configuration, troubleshooting, and maintenance.
• Infrastructure management for macOS deployments.
• Provide rapid response to Mac system issues and outages.
• Provide Tier III support to Level II and Field Teams.
• Basic LAN/WAN troubleshooting.
• Develop and troubleshoot Bash Scripts.
• Implement Mac system delivery security policies.
• Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions.
• Perform other related duties as assigned.
• Provide support for critical systems, perform scheduled maintenance, and deployments in a 24x7 operations environment as required.
• Produce technical and operational documentation.

Skills

macOS Knowledge

Jamf Pro

Shell scripting

LDAP/Active Directory

ITIL

Change Management

AWS Experience

Apple Certification

Networking/Firewall

24x7 On-call Rotation

Education

BS Computer Science or Equivalent

Tools

ServiceNow

Job description

The Senior MAC Engineer (JAMF Pro) is responsible for project support and advanced troubleshooting of Macintosh enterprise system deployments. They should have advanced skills in Macintosh enterprise configuration and maintenance. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Responsibilities and Duties:

• Support macOS deployment technologies to a worldwide enterprise
• Jamf Pro configuration, troubleshooting, and maintenance
• Infrastructure management for macOS deployments
• Provide rapid response to Mac system issues and outages
• Provide Tier III support to Level II and Field Teams
• Basic LAN/WAN troubleshooting
• Develop and troubleshoot Bash Scripts
• Implement Mac system delivery security policies
• Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions
• Perform other related duties as assigned
• Provide support for critical systems, perform scheduled maintenance, and deployments in a 24x7 operations environment as required
• Produce technical and operational documentation

Qualifications:

• 4+ years macOS Knowledge
• 4+ years Managing deployments
• 3+ years Change Management
• 3+ years shell script experience
• 4+ years of Jamf experience or Jamf 300 Certification
• 1+ Service Now or equivalent ticketing system experience
• 5+ years of related technical support experience.
• 1+ years Apple Enterprise Technologies
• LDAP/Active Directory Experience
• ITIL Knowledge
• AWS Experience (preferred)
• Apple Certification
• BS Computer Science or Equivalent experience (preferred)
• Networking/Firewall/NAT Experience
• Ability to work in a 24x7 on-call after hour rotation environment
• Good understanding of change management

Required Soft Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Attention to detail and commitment to accuracy

Work Arrangement

• Hybrid set-up in Mall of Asia Business Complex