Desktop Support Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Mac Administrator with deep expertise in macOS, Jamf Pro, and enterprise deployments to lead advanced troubleshooting and on-call support. The role demands hands-on experience with Apple technologies, directory services, and ITIL processes.

The candidate will manage macOS deployments, contribute to Change Management, and participate in a 24x5 on-call rotation while coordinating with global teams.

Qualifications

• 5+ years of technical support experience.
• 4+ years of macOS experience.
• 4+ years of Jamf Pro experience or Jamf 300 Certification.
• 4+ years managing macOS deployments.
• 3+ years of Change Management and Shell/Bash scripting experience.
• Experience with ServiceNow or equivalent ticketing systems.
• Knowledge of Apple Enterprise Technologies, LDAP/Active Directory, and ITIL.
• Experience with Jamf Cloud; AWS knowledge is preferred.
• Good understanding of networking, firewall, and NAT.
• Apple certification and BS in Computer Science or equivalent experience preferred.
• Ability to participate in a 24x5 on-call rotation.

Skills

macOS

Shell/Bash scripting

Networking basics

Change Management

Communication

On-call rotation experience

Active problem solving

ITIL awareness

Education

BS in Computer Science

Tools

Jamf Pro

Jamf Cloud

ServiceNow

AWS

LDAP/Active Directory

ITIL

Job description

Job Title: Senior Mac Administrator

Experience: 5+ Years

Job Description:

We are looking for a Senior Mac Administrator with strong experience in macOS, Jamf Pro, enterprise Mac deployments, and advanced troubleshooting.

Key Requirements:

• 5+ years of technical support experience.
• 4+ years of macOS experience.
• 4+ years of Jamf Pro experience or Jamf 300 Certification.
• 4+ years managing macOS deployments.
• 3+ years of Change Management and Shell/Bash scripting experience.
• Experience with ServiceNow or equivalent ticketing systems.
• Knowledge of Apple Enterprise Technologies, LDAP/Active Directory, and ITIL.
• Experience with Jamf Cloud; AWS knowledge is preferred.
• Good understanding of networking, firewall, and NAT.
• Apple certification and BS in Computer Science or equivalent experience preferred.
• Ability to participate in a 24x5 on-call rotation.