Senior Mac Engineer (JAMF Pro)

Cobden & Carter International; Pasay; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Cobden & Carter International in the Philippines is seeking a Senior Jamf Pro Engineer to lead advanced troubleshooting and enterprise macOS deployments. You will handle Jamf Pro configuration, deployment infrastructure, and rapid issue resolution across global sites.

The role requires strong experience with macOS, Jamf, and scripting, plus knowledge of ITIL practices and AD/LDAP. You will provide Tier III support to field teams, work with cross-functional groups, and help implement secure,

Qualifications

• 4+ years macOS knowledge
• 4+ years managing deployments
• 3+ years change management
• 3+ years shell scripting
• 4+ years Jamf experience or Jamf 300 Certification
• 1+ year ServiceNow or equivalent ticketing system experience
• 5+ years of related technical support experience
• 1+ year Apple Enterprise Technologies
• LDAP/Active Directory experience
• ITIL knowledge

Responsibilities

• Support macOS deployment technologies for a worldwide enterprise
• Jamf Pro configuration, troubleshooting, and maintenance
• Infrastructure management for macOS deployments
• Provide rapid response to Mac system issues and outages
• Provide Tier III support to Level II and Field Teams
• Troubleshoot macOS deployment failures
• Basic LAN/WAN troubleshooting
• Develop and troubleshoot Bash scripts
• Implement Mac system delivery security policies
• Perform advanced troubleshooting with cross-functional teams to implement enterprise-wide solutions

Skills

macOS knowledge

Jamf Pro experience

Bash scripting

Change management

ServiceNow

LDAP/Active Directory

ITIL knowledge

Technical support

Apple Enterprise Technologies

Cross-functional collaboration

Job description

About the role

The Senior Jamf Pro Engineer is responsible for project support and advanced troubleshooting of Macintosh enterprise system deployments. They should have advanced skills in Macintosh enterprise configuration and maintenance. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Key responsibilities

• Support macOS deployment technologies to a worldwide enterprise

• Jamf Pro configuration, troubleshooting, and maintenance

• Infrastructure management for macOS deployments

• Provide rapid response to Mac system issues and outages

• Provide Tier III support to Level II and Field Teams

• Troubleshoot macOS Deployment failures

• Basic LAN/WAN troubleshooting

• Develop and troubleshoot Bash Scripts

• Implement Mac system delivery security policies

• Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions

About you

• 4+ years macOS Knowledge

• 4+ years Managing deployments

• 3+ years Change Management

• 3+ years shell script experience

• 4+ years of Jamf experience or Jamf 300 Certification

• 1+ Service Now or equivalent ticketing system experience

• 5+ years of related technical support experience

• 1+ years Apple Enterprise Technologies

• LDAP/Active Directory Experience

• ITIL Knowledge