Global Customer Experience Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Maersk seeks a Customer Experience professional in Pasig, Philippines to support onboarding, case and contract management, and cross-functional collaboration with offshore teams. You will help deliver a smooth end-to-end shipment lifecycle and drive customer satisfaction.

Required: 2+ years in customer service within shipping/supply chain, fluency in Spanish and English, knowledge of Salesforce/SAP and MS Excel preferred; willingness to work midshift and on-site.

Qualifications

• Bachelor's degree in logistics or customs administration or related field.
• At least 2 years in customer service transactions in shipping/forwarding/supply chain.
• Excellent Spanish and English written and spoken communication.
• Knowledge of Salesforce/SAP and MS Excel is advantageous.
• Strong stakeholder management skills and ability to work with cross-functional teams.

Responsibilities

• Customer experience management, including onboarding, case management and relationship management.
• Assist customers with issues, coordinating with local and offshore teams to resolve exceptions.
• Deliver a positive customer experience and ensure a smooth end-to-end shipment lifecycle.
• Manage customer satisfaction and understand customers' business drivers.

Skills

Customer service

Stakeholder management

Communication (Spanish & English)

Relationship building

Adaptability

Education

Bachelor's degree in Logistics/Customs Administration

Tools

Salesforce

SAP

MS Excel

Job description

Maersk seeks a Customer Experience professional in Pasig, Philippines to support onboarding, case and contract management, and cross-functional collaboration with offshore teams. You will help deliver a smooth end-to-end shipment lifecycle and drive customer satisfaction.

Required: 2+ years in customer service within shipping/supply chain, fluency in Spanish and English, knowledge of Salesforce/SAP and MS Excel preferred; willingness to work midshift and on-site.