Global Logistics Customer Experience Specialist

Maersk Global Service Centres Philippines Limited; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Maersk in Manila seeks a dedicated Customer Experience professional to manage onboarding, case handling, and relationship management for global shipments. You will work with colleagues across borders to resolve issues, deliver a positive customer experience, and support end-to-end cargo execution.

Requirements include a 4-year degree, 2+ years in shipping/customer service, fluency in English and Spanish, and knowledge of Salesforce/SAP and Excel.

Qualifications

• Hold a 4-year bachelor's degree (Logistics/Customs preferred).
• At least 2 years of experience in customer service in shipping/forwarding/supply chain.
• Excellent English and Spanish communication skills (written and spoken).
• Knowledge of Salesforce/SAP and MS Excel is an advantage.

Responsibilities

• Manage customer experience activities including onboarding, case management, and relationship management.
• Assist customers with issues, coordinating with local or overseas colleagues for prompt resolution.
• Deliver a positive customer experience and ensure end-to-end shipment lifecycle is smooth by coordinating with customers and internal teams.
• Ensure customer satisfaction and manage customer interactions effectively.
• Understand customers' business drivers and build strong relationships with stakeholders including offshore GSC teams.
• Handle incoming customer service queries and exception management.
• May support the Customer Experience Partner and internal teams.
• Attend to export/import processes, including documentation and meeting SLAs.

Skills

Customer service

Stakeholder mgmt

English

Spanish

Education

Bachelor's degree (4-year)

Tools

Salesforce

SAP

MS Excel

Job description

Maersk in Manila seeks a dedicated Customer Experience professional to manage onboarding, case handling, and relationship management for global shipments. You will work with colleagues across borders to resolve issues, deliver a positive customer experience, and support end-to-end cargo execution.

Requirements include a 4-year degree, 2+ years in shipping/customer service, fluency in English and Spanish, and knowledge of Salesforce/SAP and Excel.