Senior Loan Application Manager

Lhoopa Inc.; Metro Manila; On-site; PHP 2,400,000 - 3,400,000; Full time

Job summary

Lhoopa Inc. in the Philippines seeks a Senior Manager – Account Management to lead a 15-person Account Management team handling loan applications.

You’ll own performance, service quality, and the continuous improvement of the application process, ensuring timely and accurate outcomes. You don’t need real estate lending experience; what matters is demonstrated leadership in a high-volume, process-driven environment, plus the ability to coach, coordinate with Product, Sales, and Credit, and turn

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• At least seven years of experience in operations, account management, service delivery, or process leadership.
• Proven experience directly managing and developing a team of at least 10 people.
• Experience working in a high-volume, target-driven, and process-intensive environment.
• Strong analytical, planning, and problem-solving skills.
• Ability to turn operational data into practical action plans.
• Strong communication and stakeholder management skills.
• Demonstrated track record of improving team performance and operational results.
• Hands‑on, solutions‑oriented leadership style with strong follow‑through.

Responsibilities

• Lead the day-to-day operations of a 15-person Account Management team
• Set clear performance expectations, service-level agreements, and accountability measures
• Coach and develop team members to strengthen ownership, judgment, and execution
• Identify performance gaps early and implement structured improvement plans
• Build a team culture focused on customer service, collaboration, and results
• Ensure loan applications are processed within agreed turnaround times and quality standards
• Monitor workloads, productivity, service levels, and application progress
• Identify operational risks, bottlenecks, and recurring issues before they affect customers
• Develop practical action plans and ensure they are carried through to completion
• Track key performance indicators and translate findings into clear business actions
• Review workflows and implement improvements that increase speed, accuracy, and productivity
• Introduce clearer processes, controls, and ways of working as operations grow
• Explore opportunities to improve workflows through systems and automation
• Encourage the team to identify and solve problems proactively
• Work closely with Product, Sales, Credit, and other teams involved in the end-to-end loan process
• Resolve operational issues that require coordination across functions
• Present complex concerns to senior leaders in a clear and actionable way

Skills

Team leadership

Performance management

Analytical skills

Stakeholder management

Process improvement

Education

Bachelor’s degree in Business Administration / Operations Management / Engineering or related field

Tools

CRM platforms

Loan management systems

Workflow automation tools

Job description

At Lhoopa, moving a home loan application forward takes more than following a process. It requires a strong team, clear ownership, consistent execution, and the ability to resolve issues before they become delays.

We’re looking for a Senior Manager – Account Management to lead a team of 15 Account Managers handling loan applications. You’ll be responsible for team performance, operational efficiency, service quality, and the continuous improvement of the application process.

You don’t need to come from real estate or lending. What matters most is your experience leading a sizable team in a high-volume, process-driven environment.

What You’ll Own

Team Leadership and Performance

• Lead the day-to-day operations of a 15-person Account Management team

• Set clear performance expectations, service-level agreements, and accountability measures

• Coach and develop team members to strengthen ownership, judgment, and execution

• Identify performance gaps early and implement structured improvement plans

• Build a team culture focused on customer service, collaboration, and results

Operational Delivery

• Ensure loan applications are processed within agreed turnaround times and quality standards

• Monitor workloads, productivity, service levels, and application progress

• Identify operational risks, bottlenecks, and recurring issues before they affect customers

• Develop practical action plans and ensure they are carried through to completion

• Track key performance indicators and translate findings into clear business actions

Process Improvement

• Review workflows and implement improvements that increase speed, accuracy, and productivity

• Introduce clearer processes, controls, and ways of working as operations grow

• Explore opportunities to improve workflows through systems and automation

• Encourage the team to identify and solve problems proactively

Cross-Functional Collaboration

• Work closely with Product, Sales, Credit, and other teams involved in the end-to-end loan process

• Resolve operational issues that require coordination across functions

• Present complex concerns to senior leaders in a clear and actionable way

What We’re Looking For

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field

• At least seven years of experience in operations, account management, service delivery, or process leadership

• Proven experience directly managing and developing a team of at least 10 people

• Experience working in a high-volume, target-driven, and process-intensive environment

• Strong analytical, planning, and problem-solving skills

• Ability to turn operational data into practical action plans

• Strong communication and stakeholder management skills

• Demonstrated track record of improving team performance and operational results

• Hands‑on, solutions‑oriented leadership style with strong follow‑through

An Advantage, but Not Required

• Experience in BPO, lending, financial services, shared services, or technology-enabled operations

• Exposure to a startup or high‑growth organization

• Familiarity with CRM platforms, loan management systems, or workflow automation tools

Why Join Lhoopa?

Lhoopa uses technology and a decentralized network of local partners to make affordable homeownership more accessible.

In this role, you’ll lead the team responsible for helping loan applications move forward—improving not only how the work gets done, but also the experience of the families we serve.

If you’re a people and operations leader who enjoys solving problems, building stronger teams, and turning plans into results, we’d like to meet you.