Credit & Collection Specialist

Lhoopa Inc.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Lhoopa Inc. in Manila is seeking a Credit & Collection Specialist with a strong track record in payment verification, reconciliation, and account monitoring. You will manage buyer accounts, coordinate with sales and accounting teams, and ensure timely documentation of all collection activities.

The ideal candidate holds a finance-related degree and at least five years in credit/collections, with excellent attention to detail and professional communication with clients.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• At least five years of relevant credit and collection experience.
• Experience in payment verification, reconciliation, and account monitoring.
• Strong attention to detail and ability to maintain accurate records.
• Good verbal and written communication skills.
• Proficiency in Microsoft Office, Google Workspace, or relevant accounting systems.
• Organized, professional, and comfortable communicating directly with clients.
• Able to manage sensitive financial information responsibly.

Responsibilities

• Monitor buyer accounts and follow up on outstanding payments.
• Coordinate with the Sales team to resolve reservation payment discrepancies.
• Verify payments and accurately identify, reconcile, and apply transactions to the correct accounts.
• Work with the Accounting team to ensure collections are properly documented and recorded.
• Process Official Receipts, Collection Receipts, and Sales Invoices accurately and on time.
• Respond professionally to buyer inquiries regarding payments and account status.
• Maintain complete records of collection activities and client communications.
• Escalate unresolved accounts and payment concerns for appropriate action.
• Organize and maintain physical and digital files for receipts and related financial documents.

Skills

Attention to detail

Communication

Organized

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related

Tools

Microsoft Office

Google Workspace

Accounting software

Job description

At Lhoopa, every payment represents someone moving closer to owning a home. We’re looking for a Credit & Collection Specialist who can manage buyer accounts with accuracy, professionalism, and consistent follow-through.

You’ll handle payment verification, reconciliation, collection follow-ups, and financial documentation while working closely with buyers and internal teams.

What You’ll Do

• Monitor buyer accounts and follow up on outstanding payments

• Coordinate with the Sales team to resolve reservation payment discrepancies

• Verify payments and accurately identify, reconcile, and apply transactions to the correct accounts

• Work with the Accounting team to ensure collections are properly documented and recorded

• Process Official Receipts, Collection Receipts, and Sales Invoices accurately and on time

• Respond professionally to buyer inquiries regarding payments and account status

• Maintain complete records of collection activities and client communications

• Escalate unresolved accounts and payment concerns for appropriate action

• Organize and maintain physical and digital files for receipts and related financial documents

What We’re Looking For

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related course

• At least five years of relevant credit and collection experience

• Experience in payment verification, reconciliation, and account monitoring

• Strong attention to detail and ability to maintain accurate records

• Good verbal and written communication skills

• Proficiency in Microsoft Office, Google Workspace, or relevant accounting systems

• Organized, professional, and comfortable communicating directly with clients

• Able to manage sensitive financial information responsibly