Senior L3 IT Support Engineer - Cloud & Network Expert

Remote Genie; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Remote Genie is recruiting an L3 IT Support Engineer to serve as the final escalation point for complex infrastructure and end-user incidents. The role requires advanced troubleshooting, deep systems knowledge, and proactive problem management.

You will work with a US-based MSP delivering managed IT solutions, focusing on enterprise environments, cloud tenants, and hybrid networks. This position emphasizes accountability, teamwork, and strong communication with stakeholders.

Qualifications

• Minimum 5 to 8 years of hands-on experience in enterprise IT support, systems administration, or MSP environments.

Responsibilities

• Advanced Technical Troubleshooting & Escalation Management
• Systems Administration & Infrastructure Engineering
• Project Implementation & Technical Integration
• Leadership, Mentorship & Quality Assurance

Skills

Microsoft 365

Windows Server

Active Directory

VMware ESXi

Hyper-V

Networking basics

ITSM / PSA tools

Documentation skills

Communication skills

On-call readiness

Education

Bachelor's degree in CS/IT

Azure Administrator Associate

Windows Server Hybrid Administrator Associate

CASP+ or Security+

CCNA

ITIL Foundation+

Tools

Veeam

Datto

Fortinet

SonicWall

Palo Alto

ServiceNow

ConnectWise PSA

RMM

MDM

Entra ID

Job description

Remote Genie is recruiting an L3 IT Support Engineer to serve as the final escalation point for complex infrastructure and end-user incidents. The role requires advanced troubleshooting, deep systems knowledge, and proactive problem management.

You will work with a US-based MSP delivering managed IT solutions, focusing on enterprise environments, cloud tenants, and hybrid networks. This position emphasizes accountability, teamwork, and strong communication with stakeholders.