L3 Technical Support Engineer – Cyber Resilience (Hybrid)

N-able Technologies Ltd.; Taguig; Hybrid; PHP 558.000 - 893.000; Vollzeit

Benefits dieser Stelle

Medical and dental insurance

Generous PTO and holidays

2 Volunteer Days per year

Employee Stock Purchase Program

Pension with company-contribution

Onsite pantry allowance

Internet allowance

De Minimis allowance

Giving program opportunities

N-ablite Learning — custom learning

Zusammenfassung

N-able Technologies Ltd. is seeking a Technical Support Engineer to diagnose and resolve complex issues across Remote Monitoring, Asset Tracking, Patch Management, AV, Backup, Mail Security, and more.

You will provide high-quality support via phone, email, and chat and own end-to-end issue resolution. The role requires 2+ years of L3 troubleshooting experience, strong Windows Server/AD/GPO knowledge, and familiarity with networking protocols.

Qualifikationen

• 2+ years of L3 troubleshooting experience in server, network, email, and endpoint security.
• Strong knowledge of Windows Server, AD, GPO, file structures, registry, and logs.
• Understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewalls and related protocols.
• Scripting in Bash, PowerShell, or Python is a plus.
• Experience with virtualization platforms, Linux, MacOS, SQL admin and backup tech is a big plus.
• 2+ years in phone/email/chat support with accurate touch typing.
• Collaborative, customer-focused and eager to grow technical knowledge.

Aufgaben

• Deliver high-quality service to N-able partners via phone, email, and chat.
• Own end-to-end management and resolution of issues.
• Maintain accurate case documentation and update records.
• Prioritize incidents in the management system with autonomy over caseload.
• Maintain and deepen knowledge of N-able products and services.

Kenntnisse

L3 troubleshooting

Windows Server

AD/GPO

Networking protocols

Bash/PowerShell/Python

Virtual platforms

SQL administration

Backup technologies

Phone/email/chat support

customer-focused

Jobbeschreibung

N-able Technologies Ltd. is seeking a Technical Support Engineer to diagnose and resolve complex issues across Remote Monitoring, Asset Tracking, Patch Management, AV, Backup, Mail Security, and more.

You will provide high-quality support via phone, email, and chat and own end-to-end issue resolution. The role requires 2+ years of L3 troubleshooting experience, strong Windows Server/AD/GPO knowledge, and familiarity with networking protocols.